Strategies to Achieve KPIs
What does staff training improve?
What is the role of a leader during change?
To motivate and inspire employees to accept and support change.
Name one low-risk strategy to reduce resistance.
Communication, support, empowerment, or incentives.
Name the three steps in Lewin’s model.
Unfreeze, Change, Refreeze.
Name one stakeholder group affected by change.
Owners, managers, employees, customers, suppliers, or community.
Which management style encourages employee input?
Consultative or participative style.
Name one way a leader can reduce resistance to change.
By using empathy, listening to concerns, and supporting employees.
How does empowerment reduce resistance?
Employees feel involved and have control over changes.
What happens during “unfreezing”?
Preparing employees by creating urgency and explaining benefits.
How might employees be negatively affected?
Stress, job loss, or disillusionment during change.
How does lean production help KPIs?
It reduces waste, improves quality, and lowers costs.
Why is accountability important in leadership during change?
It builds trust and integrity, reducing confusion and resistance
Give one disadvantage of low-risk strategies.
They take more time and may increase costs
Which Senge discipline questions assumptions?
Mental Models.
Name one CSR consideration during change.
Employees, community, environment, customers, or supply chain.
What is redeployment of resources?
Moving labour, capital or natural resources to new areas.
How does adaptability help leaders in change?
They stay flexible to challenges, adjusting strategies as needed.
What is manipulation as a high-risk strategy?
Selectively giving facts or influencing employees deceptively.
How does team learning help change?
Teams share knowledge, improve problem solving and adapt faster.
How could outsourcing impact the community?
Local job losses and negative effects on the economy.
Name two ways innovation can improve KPI results.
New products, improved processes, or more efficient services.
Give an example of “personifying the vision” of change.
Leaders act as role models by demonstrating desired behaviours.
What is the risk of using threat as a high-risk strategy?
It damages morale, culture, and trust long term.
Why is systems thinking important?
It helps employees see how all parts of the business connect.
Why review KPIs after change?
To evaluate if the change was effective and objectives met.