Attribution & Bias
The tendency to attribute others’ actions to their personality, not the situation.
Fundamental Attribution Error
The psychological discomfort when actions and beliefs don’t align.
Cognitive Dissonance
Adjusting behavior to match group norms.
Conformity
A generalized belief about a group of people.
Stereotype
Psychologists who apply psychological principles to the workplace.
Industrial Organizational Psychologists
Believing others agree with you more than they really do.
False Consensus Effect
Persuasion path using facts, logic, and evidence.
Central Route
The phenomenon where people exert less effort when in groups.
Unjustifiable negative behavior toward a group.
Discrimination
A physical or emotional exhaustion often caused by chronic stress.
Burnout
The tendency to credit our successes to internal factors and blame failures on external ones.
Self Serving Bias
Starting with a small request to gain compliance for a larger one.
Foot in the Door Technique
When people are more likely to help if fewer people are around.
Bystander Effect
Our tendency to see members of other groups as more alike than our own.
Out-Group Homogeneity Bias
Performing better on tasks when others are watching.
Social Facilitation
This bias explains why we attribute our actions to the situation, but others’ to personality.
Actor/Observer Bias
A persuasion strategy involving an unreasonably large request followed by a smaller one.
Door in the Face
A loss of self-awareness in group situations.
Deindividuation
Preference for one's own group, often at the expense of others.
In Group Bias
The desire to help others with no expectation of reward.
Altruism
A mental shortcut that leads us to cling to our beliefs even in the face of contrary evidence.
Belief Perseverance
The theory that explains how attitudes can change through two processing paths.
Elaboration Likelihood Model
Shared goals that require cooperation between groups.
Superordinate Goals
The belief that the world is fair and people get what they deserve.
Just World Phenomenon
When a person feels obligated to return a favor.
Social Reciprocity Norm