VOCABULARY
Which greeting is formal and appropriate for a hotel receptionist?
Example of an answer:
“Good morning. How may I help you?”
Your classmates decide if you receive the point.
Complete the sentence:
Guests ___ show their ID at check-in. (Hotel rule)
Must:
Guests MUST show their ID at check-in.
Which modal is polite permission?
a) must
b) may
c) have to
d) would
Which modal is more polite?
a) Can
b) Could
Right answer: b) could
A guest needs directions. Complete the sentence:
“___ you tell me how to get to the restaurant?”
Could
“COULD you tell me how to get to the restaurant?”
What do we call the special clothes hotel staff wear at work?
Uniform
Which modal expresses prohibition?
a) must
b) have to
c) mustn’t
d) don’t have to
Right answer: c) mustn’t
Complete the sentence:
Guests ___ use the pool until 9:00 p.m. (Semi-formal)
Can:
Guests CAN use the pool until 9:00 p.m.
Complete the sentence:
___ you like some help with your luggage?
Would:
WOULD you like some help with your luggage?
A guest must choose between two tours. What do you say?
Example answer:
“Would you rather visit the volcano or the hot springs?”
Your classmates decide if you deserve the points.
What vocabulary term describes clean hair, clean nails, and tidy clothes?
Grooming OR Hygiene
Complete the sentence:
Guests ___ smoke inside hotel rooms. (Forbidden)
Mustn't:
Guests MUSTN'T smoke inside hotel rooms.
Complete the sentence:
Guests ___ enter staff-only areas. (Formal)
May not:
Guests MAY NOT enter staff-only areas.
Complete the sentence:
___ you help me check my reservation, please?
Could:
COULD you help me check my reservation, please?
A guest asks if towels are required.
How would you say "no necesita trear" in English?
“You don’t have to bring towels. We provide them.”
What term refers to posture, facial expressions, and gestures when speaking to guests?
Body language
Choose the correct sentence for “not necessary”:
a) You must bring towels.
b) You mustn’t bring towels.
c) You don’t have to bring towels.
d) You can’t bring towels.
Right answer: c) You don’t have to bring towels.
Which sentence is the most polite?
a) You can enter.
b) You may enter the lounge.
c) Enter now.
d) You must enter.
Right answer: b) You may enter the lounge.
Choose the most polite option:
a) Help me now.
b) Can you help me?
c) Could you help me, please?
d) You must help me.
Right answer: c) Could you help me, please?
A guest arrives tired. What would you respond the best response?
Example answer:
“Would you like to sit down for a moment?”
Your classmates decide if you have the point.
Which word describes focusing on helping and satisfying guests? This term is from Vocabulary sheet #2
Customer-oriented
Explain the difference between must and don’t have to in one sentence.
Example of an aswer:
“Must shows obligation, but don’t have to means something is not necessary.”
Your classmates decide if you have the point.
When should staff use may instead of can?
Example answer:
When they want to sound more formal or polite with guests.
Your classmates decide if you have the point or not.
Explain why hotels use would and could instead of will and can.
Example answer:
Because would and could sound more polite and professional.
Your classmates decide if you have the point or not.
How would you tell someone that "they need to use a wristband to enter the pool" in a polite way?
Example answer:
"You must wear a wristband, but would you like me to help you get one?"
Your classmates decide if you deserve the points