Customer Collocations
Which collocation means making sure customers are happy with the service they receive?
Customer satisfaction
Which phrase would you use to ask someone to repeat what they said?
I’m sorry, but can you repeat that?
Which company is known for its exceptional customer service and has a call center that receives 5,000 calls per day?
Zappos
What is the adjective form of “care” that means showing concern for others?
Caring
What collocation refers to the assistance provided to customers with problems or questions?
Customer support
Which phrase would you use to apologize for interrupting someone?
I’m sorry, but can I say something at this point?
What is the name of the founder of Amazon who said, “If you make customers unhappy in the physical world, they might each tell six friends”?
Jeff Bezos
What is the noun form of “loyal” that refers to the quality of being loyal?
Loyalty
Which collocation describes the ongoing interaction between a company and its customers?
Customer relations
Which phrase would you use to apologize for being busy next Monday evening?
I’m sorry, but I’m busy next Monday evening.
How many emails per week does the Zappos call center answer about its products?
1,200 emails
What is the verb form that means to fulfill the needs or requirements of someone?
To satisfy
Which collocation means the way customers experience a company’s products and services?
Customer experience
Which phrase would you use to apologize for keeping someone waiting?
I’m sorry to keep you waiting.
What is the duration of the longest customer care phone call ever recorded by a Zappos team member?
10 hours and 29 minutes
What is the adjective form of “produce” that means yielding results or benefits?
Productive
Which collocation refers to the feedback customers provide about their experience?
Customer feedback
Which phrase would you use to apologize for the terrible traffic this morning?
I’m sorry, but the traffic was terrible this morning.
Which percentage of repeat orders does Zappos have due to high customer satisfaction?
75%
What is the noun form of “deliver” that refers to the act of bringing goods to a recipient?
Delivery