Professionalism
What is professionalism?
An attitude reflected by how a person behaves, communicates, works, and views coworkers.
How early should you arrive for a job interview?
5–10 minutes early.
What is conflict resolution?
The process of solving disagreements between people.
What is the purpose of a resume?
To summarize education, work experience, and qualifications for a job.
What is a career portfolio?
A collection of materials that show preparation, skills, and experiences for a career.
What are soft skills?
Interpersonal skills that help someone build relationships with others.
Name one question you could ask an employer during an interview.
What is a typical workday like?
Who is responsible for managing conflict in the workplace?
The supervisor.
What should be listed first in the education section of a resume?
The most recent school attended.
Name three things that may be included in a career portfolio.
Resume, cover letter, certifications, letters of recommendation, volunteer work, awards.
Name three examples of soft skills.
Communication, friendliness, optimism, teamwork.
What should you do after a job interview?
Send a thank-you email or letter within two days.
What is one way coworkers can resolve minor conflicts?
Discuss the issue together and compromise.
What type of paper should be used when printing a resume?
White or off-white 8½ x 11 paper.
What is an introductory letter used for in a portfolio?
To describe your personality, interests, and career goals.
What personal quality helps healthcare workers show kindness and understanding toward patients?
Compassion and empathy.
List three professional expectations for how you should dress or present yourself at a job interview.
Dress one step above the job, avoid t-shirts with pictures or sayings, keep jewelry conservative, avoid athletic shoes/boots/sandals, avoid strong perfume or cologne, and keep makeup minimal.
What quality inspires trust from employers?
Integrity.
Why should resumes be carefully checked before submitting them?
To correct spelling, punctuation, and grammar errors.
Should the introductory letter be sent to employers?
Why is professionalism important in healthcare?
It helps employees communicate effectively, work well with others, and provide quality patient care.
What are two things you should do to prepare before going to a job interview?
Research the company or healthcare facility and practice answering interview questions.
What does punctuality mean?
Arriving on time for work.
If you do not have much work experience, what types of experiences can you include on your resume to show employers your skills?
Internships, volunteer work, part-time jobs, summer jobs, school activities, and extracurricular involvement.
What type of letter is included in a career portfolio that describes your personality, interests, career goals, and positive qualities but is not sent to employers?
An introductory letter (letter of introduction).