This type of technician assists users over the phone.
What is a help desk technician?
100
When someone calls your help desk, what is the first thing you should do?
Identify the person and determine they are entitled to receive your help.
100
This job role will NEVER send a technician to a user's desk.
What is a bench technician?
100
What should you do after finishing your PC repair?
Verify everything is working. Then ask the customer to do the same. Fill out the paperwork.
100
In a Home Theater PC, what is the purpose of an HDMI output port?
What is To output video/audio to television.
200
This type of job role involves a technician to visit customer homes and office.
What is a PC Service Technician?
200
What is one thing you can do to help a caller who needs phone support and is not a competent computer user?
What is Allow the customer to ask questions.
200
Assume that you are a customer who wants to have a PC repaired. What are two traits that you want to see in the technician?
What is positive, helpful, competent, honest, etc.
200
What is a good strategy to follow if a conflict arises between you and your customer?
What is . Allow the customer to vent. Listen carefully. Do what you can to solve the problem. Escalate if necessary.
200
Which system requires the best graphics card, a CAD workstation or a virtualization workstation?
What is a CAD workstation?
300
This type of technician usually works alone in an office and only works on in house computers.
What is a bench technician
300
Describe what you should do when a customer complains to you about a product or service that your company provides.
What is Allow the customer to speak without your getting defensive.
Take notes and send the information to the right person in your organization.
Be an active listener. Show you care.
300
You make an appointment to do an on-site repair, but you are detained and find out that you will be late. What is the best thing to do?
What is call ahead, apologize and give new time.
300
You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do?
Ask a knowledgeable coworker for help.
300
How many speakers or sound channels does surround sound version 5.1 use?
What is up to 6 channels/speakers.
400
This type of computer job role involves in selling equipment and software.
What is a technical retail associate?
400
What are some things you can do to make your work at a help desk easier?
What is Have all available resources handy. Keep notes as you work.
400
What would be a good greeting to start off a good business relationship?
What is introduce yourself, name....company...
400
If you need to make a phone call while on a customer’s site and your cell phone is not working, what do you do?
Ask permission to use the phone.
400
Which is generally a better GPU, one in the NVIDIA Quadro family or one in the NVIDIA GeForce family?
What is The NVIDIA Quadro family of GPUs.
500
This job role is perfect for technicians that want to work in a familiar environment everyday.
What is a PC Support Technician?
500
How can you make your job as a help desk technician easier and more comfortable?
Use headset.
500
When making an on-site service call, what should you do before making any changes to software or before taking the case cover off a computer?
What is "ask the user in detail what the problem is?"
500
When applying for a position as a help desk technician you discover the job interview will happen by telephone. Why do you think the employer has chosen this method for the interview?
What is To find out how well you handle yourself on the telephone.
500
Which socket does Intel recommend you use with liquid cooling?