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Organizational Climate
Management of Change
Management of change
Management of change
100

DEFINE ORGANIZATIONAL CLIMATE

It is the collective perception, interpretation and feeling of the employees, about the current characteristics of the organization, and it affects the employees behavior, performance, production and relations.

100

 It is the action of forcing change in a company without dialogue

COERCE
100
¿In which particular situations is it appropiate to use the BPR model in a company?
When the company needs a total and dramatical renovation, in order to achieve dramatical results, for example, when the company is facing a crisis.
100

This principle, is concerned with the direction of the organization. The business should have clear goals & objectives, and its employees actively involved in achieving those targets

LEADERSHIP
200
Name the FIVE dimenssions that must be considered to make an Organizational Climate Diagnosis
-Motivation

-Standards

-Influence Process

-Control System

-Clarity

200
What is NEGOTIATION in management of change?

It is the act of helping the members of the company towards change by using dialogue and empathic skills

200
According to the ISO 9001, what are the 8 principles of the TQM model?
1. Customer Focused

2. Leadership

3. People involvement

4. Process aproach

5. Systematic approach

6. Continual Improvement

7. Factual approach 

8. Mutual benefical relations with suppliers

200

What does the Process Approach principle establishes?



The management must observe and improve the processes in order to:

-Reduce costs

-Eliminate wastes

-Improve consistency

300

In this dimenssion, we want to observe the measures established in the company to control the employees (Their production, effectivenes, relationships) such as Rewards or Sanctions.

"CONTROL SYSTEM"
300

It is a management model of change, aimed to help organizations to fundamentally rethink how they do their work, in order to dramatically improve customer service, cut operational costs, and become world-class competitors.

BUSISNESS PROCESS REENGINEERING
300
Explain the principle "Continual Improvement"
The company is always changing and therefore the improvement must be constant. There is always new goals to achieve: reducting costs, improving efficiency, effectiveness, etc.  "The company can always be better"
300

What are the kinds of customers in a company? Explain each one.

Internal Customers: all of the departments inside of the company, that are related to each other and bring their services to the other departments.

External Customers: the companies or people that buy the product /service that the organization produces.

400
In this Dimenssion we want to observe how do the employees feel about their level of Participation and Responsability in the company
"INFLUENCE PROCESS
400

This model is a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization

TOTAL QUALITY MANAGEMENT
400
This principle establishes that all of the decissions in the company must be sustained with facts and data that proves them right
"Factual approach  for decission making"
400

Employee motivation and increased innovation. When people feel valued, they’ll work to their maximum potential and contribute ideas. 

This principle emphasises the importance of making employees responsible and accountable for their actions.

PEOPLE INVOLVEMENT
500
¿What does the dimenssion of "Standards" observes in an Organizational Climate Diagnosis?"
It observes the daily, weekly and monthly goals that the employees have to complete and the perception and feelings that they have about it
500
HIPOTHETIC SITUATION:


The top management of a company has  recently been notified that the organization is at the 5° Position of the best companys in its country. They want to get to the first three positions on the next revision, so they need to improve their internal processes.

¿What management model would you suggest for this objective? Explain

TOTAL QUALITY MANAGEMENT
500

This principle says "IDENTIFYING, UNDERSTANDING AND MANAGING INTERRELATED PROCESSES AS A SYSTEM CONTRIBUTES TO THE ORGANISATION’S EFFECTIVENESS AND EFFICIENCY IN ACHIEVING ITS OBJECTIVES"

SYSTEMATIC APPROACH TO MANAGEMENT
500

What management model has been criticized for the reduction in personnel it causes?

Busisness Processs Reengineering model