Show:
Marketing
HRT
Customer Service
Branding
CTSOs
100

The activity or business and selling products or services, including market research and advertising 

What is MARKETING

100
The business of providing food, drink, and accomodation for customers of restuarants, bars, or for guests at hotels. 

What is HOSPITALITY BUSINESS 

100

Feelings of pity and sorrow for someone else's misfortune

What is SYMPATHY? 

100

Symbol or design adopted by an organization to identify its products, service etc.

What is a LOGO?

100

This is our marketing CTSO's brand colors 

Blue and white 

200

A particular group of consumers at which a product or service is aimed. 

What is TARGET MARKET 
200
These employees are considered the face of the establishment. They are the employees that customers come into contact with. 

What is FRONT OF HOUSE STAFF/EMPLOYEES

200

The relationship the customer has with the business. Refers to how a business engages with its customers at every point of their buying journey. 

What is CUSTOMER EXPERIENCE?

200

A type of product manufactured by a company under a particular name. Ex. "a new kind of detergent" 

What is a BRAND? 

200

This is our marketing CTSO's logo

What is the DIAMOND?

300
The portion of a martket controlled by a particular company or product.

What is MARKET SHARE 

300

What we call customers in the hospitality, recreation, and tourism field. 

What are GUESTS? 

300

A critical appraisal of a book, movie, product, or business. 

What is a REVIEW? 

300

A catchphrase or slogan used in advertising

What is a TAGLINE? 

300

Prepares emerging leaders, and entrepreneurs for careers in marketing, finance, hospitality, and management. 

What is DECA?

400
Unpaid form of promotion when satisfied customers  tell other people how much they like a business, product or service. 

 What is Word of mouth adverstising/promotion 

400

Temporary lodgings

What are ACCOMODATIONS?

400

communication through eye contact, facial expressions, gestures, posture, and body language. 

What is NON-VERBAL CUE?

400

An arrangement or combination of colors, especially used in interior decoration etc. 

What is a COLOR SCHEME? 

400

Career Technical Student Organization's Acronym 

CTSO

500

A document that outlines the marketing strategies, tactics, and activities that a business intends to utilize to support a product or service. 

What is MARKETING PLAN

500

Includes anyone who works in the kitchen, including the chef, prep cooks, dishwashers etc. 

What is BACK-OF-HOUSE staff

500

The ability to share the feelings of another and put oneself in another person's shoes to understand their emotions. 

What is EMPATHY?

500

Also called "aided brand recall" refers to how well a consumer can correctly identify a specific brand after viewing it's logo, or tagline only. 

What is BRAND RECOGNITION?

500

Distributive Education Clubs of America 

What does DECA stand for?