Policies
What is Reg CC?
Funds Availability
If a card has been lost or stolen what must you do to it?
Order a new card/ hot card the old card in workflow
What does APY stand for?
Annual percentage yield
What is the check signing limit for a regular sales and service role?
$75,000
What are two types of ID's must you capture during account opening?
Drivers license, Social security card, Birth certificate, Credit card, etc....
How long do we Retain Reg cc's?
6 Months
Who do you call first in a robbery?
911
What does MLO stand for?
Mortgage Loan Originator
What is the probation period for new staff?
90 days
What is something that must be put on a custodial account?
An alert saying "CUSTODIAL ACCOUNT - PRIMARY OWNER HAS NO SIGNING AUTHORITY"
What are 5 reasons to put a hold on a check?
1) the check is over $5,000
2) We believe the check will not be paid/ has been returned before
3) It is a new account
4) If the account is repeatedly over drawn
5) in Emergency situations
How do you make an email secure when sending?
Type SECURE: into the subject line
What does CRA stand for?
Community Reinvestment Act
Who can initiate a vault audit?
Branch/ area managers
When opening a business account for an LLC, what is the ID/document you need ?
Certificate/Articles of orginization
Who is our CRA officer?
Diane Choquette
How long until credit is given for Canadian checks?
If under $2500.00 credit is given right away, for checks over $2500.00 credit is generally given within 5-7 business days.
What is a flex and what is a flex up?
A flex allows 2 withdrawals and 2 deposits, a Flex up allows up to 5 deposits
Who do you send Reg cc's to?
Ops Exception Processing
Who is primary on a trust account with a SSN?
The person opening the account, and the trust is a trustee
How long does it take to get provisional credit on an ACH dispute? How long for the total investigation?
Provisional credits will be posted within 10 business days by Payment Operations. Investigations can take up to 90 business days to process
Who do we contact for and insurance checks?
Loan Servicing Department at 860-783-9780 or 860-780-9980.
What is a Beneficial Owner? What is a Significant Controller?
Beneficial is someone who owns 25% or more of the business, a significant controller is someone who does the transacting on behalf of the business
Who has the authority to do debit card increases
Premier bankers and up. (managers, VP's and executives)
At what age are you allowed to have a debit card?
16, parent must be on the account