Parts of Medicare
Part D Terms
Costs
Call Flow
Acronyms
100

Covers doctor outpatient visits

What is Part B

100
You must pay this before the plan pays

Deductable

100

This is paid monthly for plan.

Premium

100

AAR

Ask, Acknowledge, Reassure

100

AR

Authorized Representative

200

Covers Inpatient hospital stays

What is part A

200

You may have this if you do NOT have part D when you are eligible

LEP (Late Enrollment Penalty)

200

This is the most you will pay for the plan year.

OOP (Out-of-pocket max)

200

State your call opening

Thank you for calling UHC. My name is _____. With whom do I have the pleasure of speaking to.

200

PDP

Primary Care Physician

300

Medicare Advantage Plans

What is Part C

300

TROOP

True Out Of Pocket

300

A fixed amount that you pay each time you receive a covered service

Copay

300
What needs to be verified if member calls in.

First and Last Name, DOB AND one of the following:

Member ID OR HICN Number OR complete address

300

MAPD

Medicare Advantage Prescription Drug plan

400

Covers drugs

What is part D

400

The category of what drugs are listed in the formulary.

Tiers

400

Helps pay some or all Medicare Part D premiums, deductibles, copays and coinsurance for those who qualify.

LIS (Low Income Subsidy)

400

Who hangs up first

Advocate

400

PFFS, PPO, HMO, SNP

Private-Fee-For-Service

Preferred Provider Organization

Health Maintenance Organization

Special Needs Plan

500

You need this to have part D

What is part A and B

500

!!!DAILY DOUBLE!!!

The 4 stages of drug coverage


Deductible

Initial
Coverage Gap
Catastrophic

500

An amount you may be required to pay as your share for the cost of a covered service.

Coinsurance

500
The order in which you start call

HIPAA, AAR, Connection

AAR, Connection, HIPAA

500

CAP

Computer, Application, Phone