True or False: Are all branches that convert renovated?
What is False
100
Which position is most similar to a UBC in a Traditional branch?
What is a CSA / Switcher
100
These machines are commonly thought of to be at every universal branch instead of teller drawers?
What are Teller Cash Recycler's (TCR)'s
100
PNC has a network of over how many ATM's?
What is 8,000
100
What does PNC stand for?
What is PNC
200
True or False: You can deposit any check on your phone.
What is False, only check deposits of $2,500 or less per day, $5,000 monthly for accounts open > 30 days; $1,000 daily, $2,500 monthly for accounts open < 30 days
200
What is the most common concern of converting Tellers?
What is making sales goals
200
These machines are thought to be at every Universal branch to perform "Real Time Account Openings" as well as provide new debit cards immediately.
What are Instant Card Issuance (ICI)'s
200
What amount is an ATM demo check worth?
What is $1.01
200
What year was PNC Bank formed?
What is 1982
300
True or False: Are there ABM roles in Universal Branches?
What is True
300
What is the most common concern of a converting FSC?
What is revenue credits
300
FSC's are concerned that they will receive less of these as a result on the conversion process.
What is revenue credits, role change will allow for greater cross-sell and deeper share of wallet (SOW) opportunities
300
How many branches converted to Universal in 2014?
What are 156 branches
300
How many states are PNC branches located in?
What is 19 states and the District of Columbia
400
True or False: More than 45% of consumer clients used non-teller channels for the majority of their transactions for 2014.
What is True (46%)
400
What is the timeframe of entire branch staff learning of impending conversion?
What is 90-120 days
400
There will be less of these as a result of a Universal conversion.
What is promotion opportunities, although there are less ABM's, there are UBC II opportunities
400
What percent of migrated transactions increased in 2014 in comparison to 2013?
What is 10%, for a total of 35% migrated transactions in 2014
400
What is PNC's first line of defense to hinder or prevent a bank robbery?
What is active lobby engagement
500
True or False: Will you have to reapply for a position?
What is True
500
FSC's generally view converting into a UBC as a what?
What is a demotion
500
An employee currently in this position or role will be fired if they do not meet expectations of a UBC.
What are tellers, teller's will not be fired if they are not a good fit for the UBC position, however, they may be relocated or transferred to a non-universal branch at their current role
500
What number of newly constructed or renovated PNC branch offices have applied green building standards?
What is over 200
500
PNC is one of how many banks that support the universal bank model?
What is one of one, PNC is presently the only bank that implements the universal banking model