Show:
Reserve
Deposits
Order or Payment Processing
VAT ID Formats
Breakdown of a transaction
100

Why reserves are put on accounts? 

  • A sudden sharp increase in orders 
  • Orders are consistently missing tracking information or tracking events
  • Orders are not shipped on time
  • A recent increase in refunds
  • If a shop is new to the marketplace
100

Where sellers received their funds? 

In their bank account

100

What is the meaning if an order it is still processing?

it means that the transaction is being reviewed by Etsy

100

How much is the VAT threshold for Denmark? 

DKK 50,000

100

Where will appear the fees that sellers pay to list and sell products on Etsy? 

these fees appear in the Payment account and on the monthly

200

What is the % that the reserve typically holds? 

50% of the funds

200

Where members can see if a deposit was made? 

They will receive an email from Etsy when a deposit was been sent to their bank account. 

200

Do sellers need to ship an order that it is processing? 

No, they have to wait until it has been processed successfully

200

How can sellers ads VAT ID in their shop? 

To add your VAT ID, go to Shop Manager > Finances > Legal and tax information

200

How much is the listing fee? 

$0.20 USD

300

Who are the ones who are exempt from the SPA reserve? 

Star Sellers

300

Where they can see the status of a deposit? 

  1. On Etsy.com, go to your Shop Manager 
  2. Choose Finances 
  3. Choose Payment account
  4. Select the month where the deposit was sent 
  5. Confirm that the deposit is listed as a line item on your statement
300

For how many hours an order will be processing? 

Most orders process within 72 hours

300

When sellers are required to add a VAT ID? 

As you approach a certain gross sales threshold, you'll need to add a VAT ID, or your shop may be suspended.

300

What are the Etsy Payments and deposit fees? 

Payment processing fees 

Deposit fees 

Currency conversion 

Regulatory Operating fee

400

Mention at least two of the advices to avoid reserves in a future? 

  • Add tracking to your orders. If Etsy can confirm the tracking number, reserve funds are released when the order ships.
  • Ship your orders on time. Adjust your processing times if you’re not giving yourself enough time to prepare orders. 
  • Don’t mark items as shipped before dropping them off with your carrier.
  • Respond to messages from customers quickly—within 24 hours if you can.
  • Stay up to date on seller policies to ensure your shop remains in compliance.
  • Strive for good reviews. Keep providing friendly customer service and achieving standards you’ve described for your items. Learn about customer service best practices.
400

What is the meaning if a deposit is held and they see it as: BLOCKED_FOR_PAYMENTS_REVIEW 

  • Action: Disbursement held for review
  • Reason: Pay-eng review for large disbursement amount
400

What should we do as an action if we see an order as REJECT? 

Escalate to Fraud Team with Macro Escalate > To Fraud

400

What do we use to determine their location for the collecting Canadian Tax? 

We use the seller's billing address

400

Will sellers who use Payoneer may be subject to Payoneer’s fees?

yes, may be subject to Payoneer’s withdrawal minimums and additional fees 

500

At what time funds become available on the day they’re released from the reserve.

at 6pm ET

500

Were do we have to send cases where where funds are not being disbursed for more than 3 business days 

agents can escalate to Finance Support (T3)

500
What are the main reasons that an order is as: not order found
  • A buyer checking out closes out of their order before payment was processed
  • A buyer using Klarna/Sofort moved to the final step of ordering and closed out of their order
  • A buyer's card was declined during processing
500

What are the requirements for Australia to collect VAT and physical items 

The order will have 10% GST collected and remitted when all the following conditions are met: 

1. The package is being shipped to a buyer in Australia. 

2. The seller is located outside Australia. 

3. The total value of the package is less than or equal to $1,000 AUD.

500

What are the transaction fees?

  • Etsy charges 6.5% of the total order amount in your designated listing currency.
  • This fee applies to the total cost of the item, along with shipping and gift wrap (if you charge your customers for those). You will see the charges itemized separately on your Payment account.
  • The transaction fee amount posts automatically to your Payment account.