Customer Service
Should you put a caller on hold or mute?
What is hold
Which Building is considered "POD' style?
What is Building 1
How many faculty led Living & Learning Communities are there?
What are 13?
How many computer monitors are at the Main Housing Front Desk?
What is three.
What is the first thing you should get from a student or parent when talking to them over the phone?
What is their USCID/VIPID
How quickly should you answer LiveChat?
What is within at least 2 minutes
What is an advantage of living at Campus Village when parents complain it is "too far"?
What is a shuttle that runs a continuous route to and from central campus to campus village
What is the name of the new community that was previously called Entrepreneurship and Innovation?
The IDEA community
I-Innovation
D-Design
E-Entrepreneurship
A-Action
What is Drew's dog's name?
What is Delilah
True or False: You can provide a new freshman with the name of their roommate and room number over the phone?
What is False
You need to transfer a call from Ring Central to a desk phone. The extension is 7-5704. What is the proper formatting to send the call?
What is 803-777-5704
Which building is home to Starbucks, Gamecock General, and Student Health Services Offices?
What is Campus Village Building 2?
What Building is the Engineering and Computing LLC in?
What is Campus Village Building 3
Name 3 pro-staff that have an office inside Assignments. (first and last)
Who is Drew Branham, Kris Hampton, LeAnne Ryan, Wyatt Lunsford, Susan Deforest
How should you treat other SPURS?
With kindness and RESPECT.
What do you do if you don't know the answer for something?
What is search the Ring Central Group chat and/or ask the spur next to you
What object is in the center of Campus Village?
What is a clock tower?
Where in the Q sphere located?
What is Green Quad Building B
Students are required to live on campus but can get a waiver if:
What is having a permanent in Richland or Lexington County
This act protects students and their private information related to attending the university.
What is FERPA
What do you do when a student or parent does not like the answer you give them?
What is kill them with kindness
What view does Building 1 have?
What is a view of the stadium
What are the names of all of the LLCs on Campus?
What is Capstone Scholars, Engineering & Computing, Entrepreneurship & Innovation, Galen Health Fellows, Green Quad, Honors Community, Hospitality Retail Sport Management, International House at Maxcy, Music Community, Preston Residential College, Information Design & Computing (Rhodos Fellows), Q Sphere.
Pronounce all of the Residence Halls?
What is 650 Lincoln, Bates House, Bates West, Campus Village, Capstone, Columbia Hall, DeSaussure, East Quad, Green Quad, Harper Elliott, Maxcy, Park Place, Pinkney-Legare, Preston, Rutledge, South Quad, South Tower, Thornwell, Women's Quad, Woodrow
What should your uniform consist of?
What is Close-toes shoes, Polo, Name Tag, Black/Khaki - Pants/Shorts/Skorts