CFS
The only close type for a Director
CHOICE CLOSE
When we add a job note
Anytime we touch an opportunity
The three call types that dont require a call log
Booking, cancelling, rescheduling
The best time to insert the BIG VALUE PROP
What is 'before pricing'
the values of our brand
PIPE: Passion, integrity, professionalism, empathy
Best personality type to use the quote from our commercial "All you have to do is point"
When a program code is used
what is " a strategic alliance customer"
This disposition is for when a call comes in and has empty silence, but you get ahold of the customer by calling back the number
Dead Air/Robo
The place you find what points to use for a value prop
What is "performing discovery"
The year we became the most trusted junk removal
1989
"Lets get this taken care of today so you can focus on whats most important" is a phrase used with
Directors
Our script for lead capture
DOUBLE JEOPARDY
" What is the best phone number and email address to contact you about your current or future junk removal needs or promotions we may be offering"
The ZIP used to log a call when we do not have the customers ZIP
what is 00000
This Acronym helps us remember the primary values of the service?
What is SET
What is ensured by using brandable chunks to our customers
Our Brand voice / Trust by being consistent
This personality type should never be asked a choice close
Thinker
The code that can be applied to SIP prices
Non- promo and program codes are for volume pricing only
This call uses the "Repeat customer" disposition
What is "none of our calls"
This Brandable chunk can be used as a value prop when space is the primary concern
What is "Goodbye Junk, Hello Relief"
The feeling we want customers to have after our service
Feels like Magic
The best way to support a relator
Support their feelings
The caller we always transfer to Comm
Realtors (and landlords)
This disposition is for when a caller asks for a copy of our COI
What is additional contact/job notes
What is "Showing how we solve their problem"
The number of Brandable chunks we have
6
TRIPLE JEOPARDY IF YOU NAME ALL OF THEM