Hold Please !
when in doubt reach out for help... this number is reached when you need what type of assistance?
505-272-8255
What is Interpreter Services
In Sorian there is a MRN # and there is also a R___#
What is a Receivable Group #
A standard clinic visit is other wise known as code....
What is code 510?
UNM sends out how many statements for each DOS?
What is 6 statements
UNM has 3 patient system, other wise known as
S____, I____, E____
Sorian, IDX, ETM
UNM is a hospital based facility other known as a place of service # ______
What is 22
UNM Health self pay discount is _______.
What is 45%
________ is open to Bernalillo County and Sandoval County
What is UNM Care?
If Dory was a CSR her go to button in the workplace would be.
What is "forgot password"
_______ is open to people who live in another New Mexico County (not Bernalillo or Sandoval)
UNM Care & Out of County Care do not cover......
What is ...
Prescriptions
Cosmetic Surgery
Family planning (vasectomy, abortions, fertility treatments
UNM Financial Assistance has multiple locations. What is the Main Location?
What is
1131 University Blvd NE Suite D
Albuquerque, NM 87102
Agent needs more time to review EOB and/or have management assistance.
hint: Five9
What is EOB Review Requested
Unable to make same day payment. Promise to pay single payment or call back to set up arrangement to resolve balance
hint: Five9
What is Promise to pay?
Gamification system that USCB has to see status, queue, stats, team, start challenges.
What is Clear View?
Patient decline Payment Plan Arrangement unable to make any payment
hint: Five9
Unable to pay
System to view Financial Assistance status
What is FAST?
UNM HEALTH has __ Inbound Skills.
What is 8 skills?
when you need to transfer patient to the Main Business office, you dial...
What is 505-272-2521?
When we receive a test call from someone who identifies as a UNM employee
hint :Five9
What is a Client Call?
Our kindest way of saying “You broke it.
What is “It appears to be a user-side issue”
It’s the polite way of saying, “This isn’t my problem."
What is transferring the call?
HIPAA means ....
Health Insurance Portability & Accountability Act
What we really mean when we say, “Let me look into that for you.”
What is “I have no idea”?
This magical button is pressed when you need to yell at your computer without the customer hearing.
What is Mute?