Definitions
Mistake proofing
What is Poka Yoke?
T= (I/R)
What is Little's Law?
5 decision areas
What is process, quality, capacity, inventory, & supply chain?
The arrow symbol on a flowchart indicates
What is flow?
Linear sequence of operations
What is assembly line flow?
Network of manufacturing and service operations that supply one another
What is the supply chain?
Model that contains threat of new entrants & threat or substitute products ...
What is Porter's Five Forces?
Fill in the blanks:
Order _____ become order ______ over time
What is order winners & order qualifiers?
Symbol that represents the process or operations in a flowchart
What is a square/rectangle?
Process that has no variety
What is continuous process?
Smallest capacity resource in an organization
What is a bottleneck?
1. Customer
2. Marketing
3. Engineering
4a. Operations
4b. Quality Control
What is the quality cycle?
3 primary functions in an organization
What is operations management, marketing, & finance?
What is a swim lane flowchart?
Process that requires a high unit cost and is customized every order
What is a project?
A plan of action or policy designed to achieve a major or overall aim
What is a strategy?
1. Corporate strategy
2. Business unit strategy
3. Departments
What is the strategic planning process?
Challenges facing operations
--(name two)--
What is services, customer directed operations, integration of decisions, environmental sustainability, & globalization of operations and supply chain?
Most common flowchart
What is a systems flowchart?
2 product flows that have an average throughput ratio between 90-100%
What is continuous process & assembly line flow?
The management of processes that convert firm resources into products and services
What is Operations Management?
(Total processing time for a job/total time in operations) x 100% =
What is the throughput ratio?
Five dimensions that define service quality
What is tangibles, reliability, responsiveness, empathy, & assurance?
3 different names for flowcharting
What is process mapping, service blueprinting, & flow process charting?
Product is made in batches, usually in small lot sizes, but the product must be made to customer order
What is a job shop?