Researching Consumer Purchases
Smart Buying Strategies
Sources of Complaints & Resolving Them
Legal Options for Consumers
Terms
100
The use of a standard unit of measurement to compare the prices that are different sizes
What is unit pricing?
100
A method of indicating the freshness, "or shelf life," of a perishable product
What is open dating? page 100
100
Dishonest business practice that is meant to deceive, trick, or gain an unfair advantage.
What is fraud? page 104
100
A network of community law offices that provide free or low-cost legal assistance.
What is a legal aid society? page 111
100
Indicates the freshness of milk
What is open dating
200
The lowest price is generally the wisest choice when A) You can afford to buy any of the options B) Quantity and quality are basically the same C) You cannot afford to buy the best quality D) Prices and quality differ
What is B) quantity and quality are basically the same?
200
When shopping, avoid this
What is impulse buying? page 99
200
The attempt by a neutral third party to resolve a conflict between a customer and a business through discussion and negotiation.
What is mediation? page 108
200
The court system set up by every state to settle minor disagreements.
What is small claims court? page 109
200
A partial refund of the price of a product
What is rebate?
300
The following is often purchased using price negotiation A) shampoos B) swimsuits C) CD players D) automobiles
What is D) automobiles? page 96
300
When you compare brands, you should consider ________ and _______
What is price and quality? page 99
300
This organization handles complaints against local merchants.
What is Better Business Bureau? page 108
300
This person settles disagreements in small claims courts.
What is a judge? page 109
300
Unwritten guarantees that cover certain aspects of a product or its use
What is an implied warranty?
400
Paying with credit has a drawback of A) additional fees B) more interest on savings C) extra money for emergencies D) delivery charges
What is additional fees? page 96
400
An advantage of this is saving its members money
What is a cooperative? page 99
400
The process in which a conflict between a customer and a business is resolved by an impartial third party whose decision is legally binding.
What is arbitration? page 108
400
One of a network of community law offices that provide free or low-cost assistance in court.
What is a legal aid society? page 111
400
A separately purchased agreement by the manufacturer or distributor to cover the costs of repairing the item.
What is a service contract? page 103
500
A portion of the total cost of an item that must be paid at the time of purchase.
What is a rebate? page 96
500
This type of selling has a big advantage of convenience.
What is direct selling? page 99
500
This is where you can find a company's address.
What is the Consumer's Resource Handbook? page 107
500
A legal action on behalf of all the people who have suffered the same injustice.
What is a class-action suit? page 110
500
Dishonest business practices that are meant to deceive, trick, or gain an unfair advantage.
What is fraud? page 104