Mbership Requirements
How many days does a new member have to bring their Primary Savings balance to $300.00 before a fee is assessed?
90 Days
On Consumer Loans what is the grace period to make their payment?
10 calendar days
What is Regulation CC?
It is the Funds Availability Act which regulates how long, when, and if we can place a check on hold. 2 business day for local and non local. 7 business day for exceptions.
How much is a stop payment fee?
$20.00
What are the differences between a bank and a credit union?
1. NOT-FOR-PROFIT 2. MEMBER-OWNED 3. SELECT MEMBERSHIP 4. VOLUNTEER BOARD OF DIRECTORS 5. ONE MEMBER ONE VOTE
What are the qualifications for joining our credit union?
SHORT VERSION: Serving select counties in Northern Nevada and Treasure Valley Idaho.
MEDIUM VERSION: Membership open to those who live, work, worship, own a business, or attend school in Carson City, Churchill, Douglas, Humboldt, Lander, Lyon, Pershing, Storey, or Washoe County, Nevada; or Canyon, Gem, or Owyhee County, Idaho.
LONG TECHNICAL VERSION: Persons who live, worship work in, or attend school in, and businesses and other legal entities located in the rural district of Carson City, Churchill, Douglas, Humboldt, Lander, Lyon, Pershing, Storey, or Washoe Counties, Nevada; Canyon, Gem, or Owyhee Counties, Idaho.
What is the grace period on our Visa Cards?
Trick!! Visa's do not have a grace period. Late fee is charged after 5 days.
What is regulation P?
It is the Privacy Regulation that regulates that we must disclose our sharing information practices with our members. We do not sell their information to 3rd party vendors, but we do share information to our affiliates like our: check printers, statement printers, card printers, etc.
How much is to skip your payment?
$35.00 this is waived if you have an Active Checking.
What are our Core Values?
1. Culture: We nurture creativity, personal growth, and belonging. 2. Empowerment: We empower people to take control of their lives. 3. Relationships: We value our relationships and cultivate them in order to achieve common goals and mutual loyalty. 4. Education: We are committed to enriching the lives of others through education. 5. Community: We actively support our community through leadership, participation, and financial commitment. 6. Knowledge: We know our members and community so well, we anticipate their needs and deliver incredible value when, where, and how they want it.
In order to earn dividends, what balance must be in the Primary Savings?
$300.00
Explain a Premium Money Market.
Need to open with $2500. If balance is below $2500 they will be charged $10 monthly. It is a tiered rate account. They are allowed to write 3 checks monthly on this share. This is when the checks clear not when they write them.
What is Regulation Truth in Savings?
It is a regulation that says we must disclose terms and conditions on an account to our members such as rates, fees, and minimum balances.
What is the monthly single service fee if the Primary Share is below its $300 minimum?
$10.00 per month
When does a certificate start to earn dividends?
When do we normally post dividends on a certificate?
Once the funds are deposited (immediately).
Quarterly
What is the maximum charge off limit to open a Fresh Start Checking?
$1,500
What can members do through our Mobile App?
Change address, email address, User ID, transfer funds, make a check deposit, view their transactions on their shares, view money management, apply for a loan, skip payment, add a share, visa travel notice, look up location, P2P, and Chat.
Explain Regulation E.
Electronic Funds Transfer Act:
Issues guidelines for compliance with transactions done by electronic means such as the ATM and debit cards.
What is the fee when a member closes their account before 90 days?
$25.00
What is our Mission Statement?
We provide an honest, fair, and personal banking experience.
What do we accept for identification if member's IDs do not have correct address?
Utility bills, car registration, lease or rental agreement, real property tax bill, W2, 1099, Tax Return, Current Auto ID Insurance Card, Paystub (dated within last 60 days), Credit Card statement (dated within last 60 days), Bank Statement (dated within last 60 days), Auto or home insurance bill (dated within last 60 days), & Mail from a Federal, State, County, or City government agency (dated within last 60 days.
Explain a Fresh Start Checking?
If a new member has been reported to Chex System for like: account abuse and they owe moneys to another Financial Institution(FI). As long as it is $1500 or less we can continue with the Fresh Start Checking. We will be doing a Credit Builder Loan and once the loan is paid off the loan department will payoff the other FI'(s).
Explain Bank Secrecy Act Regulation?
It regulates currency transactions and suspicious activity to discourage certain crimes. The CTR, Suspicious Activity, and Monetary Reports are all under the Bank Secrecy Act.
What is a consumer loan late fee?
$15.00
Tell us about our Reward Checking?
Free High Yield Rewards Checking – Rewards:*4.25% APY up to a balance of $15,000, earn 0.05% on balances over $15,000. *Nationwide ATM refunds up to $5 per cycle. *Nationwide ATM refunds up to $5 per cycle. To qualify, we ask you to do a few simple things you may already do during each monthly cycle: •Make at least 15 debit card purchases that post and settle to the account •Have at least one ACH automatic transaction, like a direct deposit or bill pay, post and settle to the account •Enroll in and agree to receive e-statements Instead of paper statements Even if you don’t qualify during a given cycle. •The account is still free •You can try again next cycle to earn rewards and for the High Yield Checking, if you don't qualify you still get 0.01% on your balances.