All SOPs and site specific information can be found here
What is SharePoint?
100
Resi. and Comm. Dispatchers will research all missed pick up tickets to determine they are Valid
What is the VOID MPU Process?
100
Router/Dispatcher will have 24 hours to complete and send back the response acknowledging they have received form and are aware of drivers concerns.
What is the Driver Feedback Forms Process?
100
Buds seat on the plane was here.
What is next to the window?
100
The two ways of being.
What is out of the box - and in the box
200
Listening ,Speaking ,Transmitting ,Be Brief & Clear and Use Plain Language.
What is Radio Etiquette Process?
200
Thisis triggered when a Driver or Dispatcher identifies a repeat problem that negatively impacts the Driver’s ability to perform on the route as expected.
What is the RPD Process of HOC?
200
Drivers are required to call the Dispatcher as soon as they identify a service issue
What is TRP Process?
200
When Lou retired, Kate became this.
What is president and CEO of Zagrum.
200
Bud views himself this way when he is out of the box.
What is as a person among people?
300
***ALL DISPATCHERS ARE EXPECTED TO REPORT TO WORK UNLESS A STATE OF EMERGENCY***
What is Weather Contingency Plan?
300
Run Query in MAS
• Wrkqry
• Library: MA125/160
o Use Query ecroutes
• Under Select Records: Enter Route outdialing for (Example: A2A1)
• Run Query
What is the Outdial Process?
300
This process is utilized to set appropriate service expectations for our customers at the time of service request. This process is to be a last resort and should only occur after all other options have been exhausted.
What is Rolloff Cut Off (RED) Process?
300
Bud did this to avoid sitting next to someone.
What is took up 2 seats by putting his briefcase in the empty seat and opening his newspaper?
300
Bud views himself this way when he is in the box.
What is as THE person among people?
400
If your shoe floats, it’s a don’t!
What is dress code policy?
400
Blocked – detailed description of what is blocking container or access ( if a vehicle ask for make/model and license plate, this adds credibility when speaking with the customer)
What is HOC Process?
400
1. Log into MAS under the appropriate library – 125A or 160A
2. Enter option 3 for - Accounts Receivable Applications
3. Enter option 4 for Reporting Menu
4. Enter option 1for Daily Service Route Sheets
What is Generating tickets for Scheduled Hauls?
400
Bud let Lou down this way.
What is by not finishing one of his assigned tasks?
400
We are likely to feel entitled or more important than others when we do this.
What is when we view people as objects?
500
•The expected response time for all emails is 60 minutes
What is COMA Boxes Process?
500
•Do not argue with the Driver
•Do not try to persuade or push the Driver to take on more work
•Let the Driver know you understand but have to make contact with their Route Manager
What is Driver Declining work Process?
500
Dispatchers are to identify this by 3:00pm mst and contact all customers regarding the service interruption.