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USAA Credit Cards
Property and Cat losses
Car insurance
USAA property policies
USAA Bank
100
USAA reduces the credit card interest rate to 4% on all balances during this time frame.
What is deployment? Or What does USAA do for CC holders during deployment? USAA also adjusts the interest rates during PCS moves for Cash Rewards/USAA Rewards/ Rate Advantage Cards
100
This is the amount we can immediately transfer to members who have experienced a cat loss, even before we receive specific information on their claim.
What is $500? This can be a lifesaver for members who are suddenly without shelter or $ for food.
100
This type of death rate increased steeply in 2015, after years of declining.
What is traffic fatalities? Fatalities increased by 9.3% in the beginning of 2015, after years of declining death rates. Overall, deaths are down 22% from 2000 to 2014. Data suggests this recent change upward is from a big increase in average miles driven over the last couple of years now that gas prices are lower. How does this impact our members? Do you talk about protection from lawsuits?
100
This peril is covered in the USAA renter's policy, and is excluded from most competitor's policies.
What is flood? Remember that losses from floods that can be covered with the renter's policy include storage facilities, in a car, or in other locations.
100
Members say these factors are important: Reputation. No monthly fees. No ATM fees. Easy online service ....when they are considering this action.
What are the most important reasons members change to USAA banking? Note that "saving money on my auto insurance" is not listed.....!!!
200
USAA rebates all finance charges accrued on our credit cards during this time frame.
What is a qualified military campaign?
200
Oklahoma experienced more of this kind of disaster than both CA and OR in 2015
What is/are Earthquakes? Scientists believe that Hydraulic fracturing and wastewater injection associated with natural gas exploration may explain increased earthquake activity in Oklahoma, Kansas and northern Texas. Did you know our Renter's policy covers earthquakes?
200
This car item has new functionality - it can can alert emergency responders, and your insurance company, when you’re in a car accident, and could offer a feature that would disable texting or other elements of phone use while the car is in motion or use.
What is the next generation of cell phone chargers? Bosch is the leader of this movement, along with other manufacturers. This portable unit offers real time metrics that can support safety and can assist parents of new drivers. USAA offers similar items for new drivers, for FREE. Who knows anything about License +?
200
This is the type of coverage for property that's included in the USAA renter's policy.
What is replacement cost coverage? Most renter's policies use ACV as method for loss settlement. USAA is better.
200
USAA mobile app is rated the BEST in the financial services category by third party reviewers for this kind of mobile banking platform.
What are Android AND iPhone platforms? Note that this is especially important to Millenials, as they use the mobile format most. That age group likes immediate access and functionality and advice. They don't want to be sold, but like knowing that they can reach experts here whenever THEY need/want. What does this excellent technology show about USAA's philosophy and our commitment to our members?
300
These two factors are cited by members as most important in choosing a credit card program.
1. What is No Annual fees! 2. What is the reputation at USAA for "best in class" service? (Even though this factor is not inherently part of a card's rewards program or features. Over time, research shows this is increasing in importance to our members.) Did you know that our credit cards have the highest ratings? Why is that important to our members?
300
This disaster destroyed 1307 homes in Northern CA, and caused $925 million in insured losses?
What was The Valley Fire? This was the most destructive fire of 2015. Wildfires are a significant peril, with10.13 million acres destroyed in 2015, compared to 6.58 acres on average. How does USAA stand out in property claims?
300
This innovative technology, which allows drivers to see better as they round a curve, surprised researchers with how well it performed, showing property damage liability claims fell as much as 10 percent with this safety feature
What is Adaptive headlights? This technology is more expensive than traditional headlights, which drives up repair costs. Additionally, windshields are more expensive to replace in front end collisions, as cameras and sensors in bumpers and in windshields must be recalibrated. One of the reasons auto insurance is more expensive is because we have safer cars on the road. Safety equipment is great but much more expensive to replace. Other factors that improve safety and drive up repair costs include: Aluminum is more costly to repair, especially when crumple zones protect passengers to provide safer rides, but the same crumple zones drive up costs. And - More tech is coming that reduces crashes by up to 40%: the "Autonomous Emergency Braking System" and "Forward Collision Warning". Members can have peace of mind that their repairs are done right, since we have top rated claim service.
300
These are two great advantages of adding a VPP for members who are issuing a property policy .
What is $0 deductible ? and What is "all causes of loss"? Note that adding the policy often reduces the cost of other policies. However, many members like the added benefits here as much as they like the change in rates.
300
These competitor banks are the most frequently switched FROM, with 37% of new banking customers leaving these institutions
What are Wells Fargo and Bank of America? Both these institutions have recently been in the news for questionable practices we shouldn't discuss, since we aren't experts on the details. However, it might be appropriate to ask members with those accounts might now be shopping for a new bank that has the highest ratings for financial strength and has never been under scrutiny for questionable practices or accepted any federal bailouts. We know that reputation is important to our members. NOTE - most often, new USAA bank users opt to open a second account, rather than a wholesale switch. Prompt them with a self-fulfilling prophecy: "most members end up using USAA as their primary bank because it's so easy to use and gives them so many more options. "
400
This typical fee is not part of USAA's new relationship with VISA.
What is no foreign transaction fee? Previously, members who had MasterCards had low foreign transaction fees (lower than industry standard) or no fees at all during deployment or on PCS orders.
400
This was the first $1 billion dollar disaster of 2016.
What is January's record snowfall in 20 eastern US states? Winter weather losses are on the rise: 2015: $2.9 billion losses 2014: $2.3 billion 2013: $1.9 billion How does USAA property contracts offer better coverage for this type of disaster?
400
In this state USAA has 6.6% market share, as 4th largest auto insurer. Rates have increased by 14% since January 2015 and frequency of crashes has increased here by 16%. This state has the 4th highest ao rates, with average premium at $1144, but has one of the lowest per HH incomes at $66000, so auto insurance is tough to afford for many.
What is the state of Florida? Geico has 20% of the market State Farm 17% Progressive 14% Allstate 12% USAA is next with 6.6% USAA is growing in this market. But there is still room to help more members. Be sensitive to the expense - better to get them protected by USAA with minimal coverage and plant the seed to adjust as they go forward.
400
Statistics say that people who fall into this category are much less likely to make an auto insurance claim.
What are Homeowners? Based on data, the assumption is that the stability implied by homeownership, not to mention the financial acumen and financial strength required to buy a home, results in more responsible behavior, less likely to result in claims. This can be called the "Renters Penalty". Remember that USAA can assist in improving credit scores, can provide a great policy for renters. Our wholistic view helps members make best decisions on their path forward.
400
This is the most common trigger to consider a new bank.
What is a Life Event? These include: Marital status Move Purchase/sale of home or car Birth/death Launching kids .....all offer reasons why a new bank might be a great option. How can USAA help in those situations?
500
Members in these groups tell us that they really appreciate USAA's support of the military community and feel at home here, even if they aren't USAA full members
What is affinity groups? ABC members can apply for these cards, if they call to request.
500
When was the most tornadoes on record for North and Central Texas?
There were 76 confirmed tornadoes on Christmas in Dallas/Fort Worth areas hold this title.Tornado activity in 2015 was slightly above average with 1,252 recorded tornadoes. Did you know that USAA had reps on site on Christmas Day to assist our members as they recovered from this disaster?
500
This state ranked among the highest in the country for medical utilization for back and neck pains and strains for No-Fault coverage the highest number of diagnostic procedures per claimant, the highest MRI utilization rate – with 50% of PIP claims closed having at least one MRI – and the highest average number of CT scans per claimant, in addition to high average numbers of chiropractor and physical therapy visits.
What is New York? Members frustrated with price increases may call to shop. Share the value of USAA vs. other carriers - ask their neighbors who had trouble with getting those claims paid. USAA has a reputation for having the very best claims service, rather than dragging out repairs or making the customer jump through hoops. Our claims service often triggers calls from non-members to see if they qualify for membership after USAA has paid their claim.
500
Credit Check monitoring Member Advice and Solutions Retirement Planning Financial Improvement advice License Plus ...and more
What are some of the free services often used at USAA?
500
This is the amount of savings members tell us they find when they use USAA's banking.
What is $470 per year?