Booking Bonanza
What does the term "OLB" mean?
Online Booking
Where did Evolve 'evolve'?
Adam Sherry's basement
Who is the mascot for Valuedictorican
Norma
"I am currently staying at a property that I booked with you and there are bed bugs in all the beds!"
Who is the Customer Experience Team
What is the definition of our damage protection policy?
What does Evolve use in lieu of a damage security deposit, Evolve charges a non-refundable fee which provides up to $3,000 of coverage towards unintentional rental property damages
$14.50/night, caps at $250
Name four things that might be included in the booking line items.
Nightly rate
Taxes
Cleaning Fee
Damage Protection
Discounts
Pet Fee
Travel Insurance
Pool Heat Fee
Other optional fees (extra person fee, bbq grill fee, etc.)
Name 5 core values.
1. Earn It
2. Build Loyalty One Interaction at a Time
3. Communicate Often, Honestly & Directly
4.Embrace Change
5.Stay Hungry & Humble
6.Care
7. Be Efficient
8.Take Risks
9.Learn Every Day
10.Have Some Fun Along the Way
Who is the legendary, one and only "burrito man"?
Mario!
"I would like to change the minimum night stay for my property"
Who is The Homeowner Support Team
What is our travel insurance option that we offer?
Our travel insurance covers up to 100% of your non-refundable trip costs if you cancel due to illness or injury, plus additional benefits. Travel Insurance is available, at your option, for 7% of your trip cost and can be added to your reservation on the check-out page. Subject to terms and conditions.
What is Evolves Cancellation Policy and why?
all funds paid become non-refundable and dates non-transferable" Evolve is not the merchant of record- the money is going straight to the homeowners account
On what platform was the first Evolve reservation made?
Craigslist
What/who is the name on our automated emails in Saleforce?
Caleb
"I booked a property a week ago and would like to add Travel Insurance to my reservation"
Who is the Travel Advisor Team
"I want to have a wedding at this property and want to view the property first" How do you proceed?
For security and privacy reasons, Evolve does not allow any showings at our properties.
When a booking is cancelled by the homeowner, how much is refunded to the guest??
100%
What metro has the most Evolve listings
Phoenix Metro Area
Name the 10 managers of the TA and CE teams
TA: Olivia, Danny, Paul, Katlyn, Katelyn, Brittney
CE: Stephen, Rose, Alex, and Nicole
"I am the homeowner and the guest who just stayed at my property broke my window"
Who is the Resolutions team
5 "red flags" you would find when screening a reservation
1. Names on CC and reservation match
2. distance of origin to destination
3. .edu email address
4. check in date is with 2 full calendar days
5. group size makes sense
What are two ways that Evolve makes money?
Billing fee from HOs
Travel Insurance
Damage Protection
What is the TA/CE Phone Number
877-818-1013
TA: Ext 1
CE: Ext 2
Name the 5 members of Evolves leadership team (first and last name)
Brian Egan
Adam Sherry
Justin McComb
Brian Becker
Caleb Olthoff
"I currently own 2 homes that are listed with Evolve and I actually have a third I would like to get set up"
Who is the Regional Director Team
Exactly what is charged at the time of booking?
Outside of 30 days: 30% of Total Nightly Rate and Taxes
Inside of 30 days: Full payment