Show:
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Zen Desk
Uber Freight Load Board
Dialpad
Final Jeopardy
100
As a young child, I toured Europe with my sister, Nannerl, and my father, Leopold.
Who is Wolfgang Amadeus Mozart
100
When submitting an internal note in Zendesk, what status do you submit it as? A) New B) Open C) Resolved D) Pending
C) Open.... Submitting an internal Zendesk Ticket as open will alert whom your communicating with the status of the ticket and that it needs attention.
100
What are the six most common statuses you'll see for a given load in the Uber Freight Load Board?
1. Driver assigned. 2. Dispatched. 3. At Origin 4. In Transit. 5. At Destination. 6. Delivered
100
Live Ops was replaced by this
Dial Pad. Dial pad is used to take inbound calls, make outbound calls, and transfer calls by the Uber Freight team and most of Uber support.
100
Who are the point people/team responsible for handling each stage in a complete delivery?
Driver Assigned-carrier sales Dispatched-App At origin-tracking In transit-tracking At destination-tracking Delivered-App/carrier sales
200
I worked for a rich family name Esterhazy.
Who is Franz Joseph Haydn
200
What are the three Uber Freight Support E-mail Addresses that will populate tickets in Zendesk?
Answer: FreightOnboarding@uber.com / FreightSupport@uber.com / Freight@Uber.com
200
How many digits are an Uber Freight Load Number?
10, not including the UF prefix.
200
This is 30 seconds.
The average SLA for an inbound Uber Freight Call
200
I am attending and competing at SDMTA this weekend.
Who is Mariah Mikkonen
300
I lost my hearing by the age 30, yet I composed some of my greatest works after I lost my hearing.
Who is Ludwig van Beethoven
300
How should you format the subject line of a new ticket in Zen Desk.
Pick up location CITY &STATE, Destination CITY & STATE + Load Number: Chicago, IL, Houston, TX - UF-1234567890
300
What does the Flame Emoji mean in The Load Board?
Hot Load - meaning it's a load with a high priority we want to get out as quickly as possible.
300
What's the average / target call time for a given inbound call.
2:30 - 3 minutes; including an introduction and resolution. If you do not have the answer within this time, it might be advisable to politely ask to call back when you have more info.
300
I am a composer featured in this newsletter. I wrote the symphony called "Appalachian Spring".
Who is Aaron Copland
400
Born in the Baroque era, I composed works like Preludes and Fugues, Inventions, and Sinfonias - all for the harpsichord.
Who is Johann Sebastian Bach
400
What do you search for FIRST in Zen Desk before creating a new ticket or internal or external communication?
The load number - many loads have pre-existing tickets you can work from, versus creating a redundant ticket that may create confusion among staff.
400
Where can you find the point of contact / account manager for an escalation?
Under The Customer Section: Right under the 'customer section' you'll see a list of everyone involved in the load, allowing you to know whom to contact for a given issue.
400
When speaking to a customer on the phone, it's best to use this to avoid escalations, arguments, and awkward conversations with your manage.
Empathy. Empathy and a proper use of tone can turn bad calls into good ones and good ones into great ones. Displaying confidence and understanding of a person's problem goes a long way to creating a good support experience.
400
This is one of the main reasons listed by NAfME why music study benefits children (more than one answer acceptable).
What is music is a part of our society. What is music provides success in school. What is music develops intelligence. What is music benefits children in life including spiritually, psychologically, and physically.
500
I composed the Canon in D, which is played at almost every wedding today.
Who is Johann Pachelbel
500
Maurizio Pollini, the featured modern pianist, was born in this country.
What is Italy
500
Halloween originated with this group of ethnic people.
Who are the Celts
500
This type of song includes an exposition, a development, and a recapitulation.
What is a sonata or sonatina
500
"More", to emphasize a style or tempo, from the Italian language, derived from the Latin word "plus".
What is piu