The most important thing to do at a pest initial to solve the problem and to offer our services to a customer?
What is Inspect, Inspect, Inspect?
100
If you proposed a service and didn't sell it, this should be done within a week in an effort to save the sale.
What is follow up call to customer?
100
The only mosquito that requires a blood meal.
What is female?
100
After letting the customer know you're there what's the first thing you should do at a mosquito treatment to determine and eliminate issues.
What is inspect inspect inspect?
200
You should contact who if you are done with your day early.
What is supervisor, office and other techs in area?
200
Amount of time to tell a customer to wait to see the effectiveness of a service.
What is 7-10 days?
200
The best tool to use EVERY TIME TO EVERY CUSTOMER when explaining termite treatment options.
What is Sales Book?
200
Places where mosquitoes will rest during the day
What is shrubs and tall grass/weeds?
200
What should you do if you discover pet food bowls toys or other personal items in the yard when you arrive to do a mosquito treatment
What is ask homeowner to remove them or remove them yourself
300
Amount of time you should call ahead to inform a set time appointment if you are running late.
What is 30 min before set time?
300
These are to be scheduled by technician right after first initial service is completed and then communicated to customer.
What is second treatment?
300
These items are to be done for EVERY service appointment that termites are first discovered.
What is a graph and price sheet?
300
Mosquitoes need fresh stagnant standing water to do this.
What is breed?
300
If you see children or pets in the neighbor's yard to close to your treatment area what should you do
What is ask adults to have them to go inside for 30 minutes?
400
Time-frame that you should begin your day of stops.
What is 8:00-8:30 am?
400
At a pest initial and depending on inspection, one of these 2 services should be offered to customers EVERY time.
What is Termite Treatment or Termite Prevention?
400
What we should be asking customers for at the end of second treatments, as you get what you ask for.
What is Referrals?
400
If a customer calls and would like a one time treatment before an outdoor event, how many days before the event should we treat for it to be most effective.
What is 2-4?
400
How many ounces of talstar per gallon of water for mosquito treatments.
What is 1 ounce?
500
A technician should always have these 2 things on hand when they enter a customer's home.
What is a flashlight and a pen?
500
These should be checked that they are secured properly before leaving a customer's home.
What is a gate?
500
What 4 areas on bottom of contract are very important for you to confirm.
What is signature, DL #, source and email address?
500
Because there are so many possibilities for uncontrollable variables with this insect we can't do this.
What is issue a warranty?
500
How much Nygaurd per gallon of water for mosquito treatments.