Updating Customer Accounts

Customer Name

100

This Link'd document shows guidance on removing names from the account.

Names Removing Procedure

200

True or False:  Frontline agents are permitted to remove the name of deceased cardmembers.

False

300

There are 3 individuals that can remove an AU's name from the account.  Who are they?

PCM

SCM

AU

400

True or False:  A customer can change their name to anything they want without submitting proper documentation.

False