Payment
This is how much time you need to disable an AP
3 Business days
How to disable AP
VQ - Application Lookup - PCL Tool (Manage Credit Line)
This is the tab where you would see the interest rate
Loan Info
Updating PII
Profile Lookup
This is the amount of PL's a customer can have at one time
2
A customer scheduled a payment online for Monday and would now like to cancel. This is the latest day we can process this request.
Friday
How to check Current Card Status
VQ - Application Lookup - PCL Tool (Manage Credit Line) - Card+Fraud
This is where I go to process a OTP (PL)
Coins
Updating an email address
Customer Lookup
Inbound Authentication
First and last name, DOB, last four of SSN
These are the payments you would see under ACH Holdings
AP and payments scheduled online
Reason for Draw Suspension
VQ - Application Lookup - Loan ID Hyperlink - Agreements - Adverse Action
This is where I find prior notes
SHAW - Account Transactions
Pending App for current customer
Related Loans
Outbound authentication
Monitored and recorded disclosure, Full name, last four of SSN
An AP returned on 04/12 due to RO1, when will the payment automatically run again?
04/19
Maturity Date (For Draws)
5 Years
All steps for a BK call
Disable AP, Cancel SOTPs, CnD, Add BK and Attorney info on Customer Side
Final TIL
Agreements
This is the amount of notes you would have to submit for a pay frequency requiring a DDC
This is what you would use to find out how much of a payment was distributed between principal and interest.
Amortization calendar
When Upgrade Applies Payment Incorrectly Between the Sublines
Allocation Error
Adding an Authorized Third Party
Account Side-Actions-Update-Contacts
Direct Pay
Offer
Authenticating an ATP
ATP First and Last name, Account Owner First and Last Name, Account Owner Last four of SSN OR DOB