PACKING
How many pieces of tapes are required to meet UPS Pack and Ship Guidelines?
Bonus 50 points: Reasoning behind this guideline.
6 strips of tapes are needed to meet the guideline
Bonus: UPS requirement ensures that all the exposed seems are taped together leaving no gaps. This lowers the chances of the box ripping from the seams during shipping as well as completely inclosing the items within the box.
What are the three main things that UPS bases their shipping prices on?
Distance, Dimension. and Weight
What is a guaranteed USPS shipping option that we offer?
None
What is the approved UPS Uniform?
UPS Blue Logo Shirt with Black or Dark Blue Pants with White or Dark colored closed toed shoes.
What are the 3 main core values in which we wish to run our store on?
Teamwork, Customer Service, and Accuracy
When packaging a FRAGILE item, according to UPS Guidelines, how many inches of bubble is required?
4 inches [ 1/2 inch of bubble wrap plus 2 inches of bubble filler on each side ]
IN CMS while doing a shipment, what step comes after inputting if the package is customer or center packed?
The next step is to ask the customer what is the declared value of the items and if they would require a signature.
True or False: You can send a non bendable item with a stamp on it.
False: all non bendable items must be sent as a package
Stamps can only be placed on flat bendable documents.
What is the official UPS greeting?
Welcome to The UPS Store / Welcome In
When doing a UPS Shipment, when is the signature required automatically added?
When the insurance is $1,000 +
What are the 3 packaging options and accurately describe what materials are used in each type?
Basic, Standard, and Fragile
Basic: Tape and Kraft Filler Paper if needed
Standard: Tape and Large Pillow or Tube Bubbles
Fragile: Tape, 1/2 inch Bubble Wrap and Large Pillow or Tube Bubbles
True or False: UPS CAN ship too Russia.
False, due to the recent war between Russia and Ukraine UPS has suspended shipments to Russia.
Does any insurance come automatically with USPS Ground Advantage shipments?
No, automatical insurance is only included in USPS shipments starting from Priority Mail.
Bonus 50 points: How much insurance is included when you do a Priority Mail Shipment?
Customer calls asking if their package is at our store? How do you begin to guide the conversation from there?
Goal: is to get as much information from the customer with the least amount of questions. This ensures there is no miscommunication and lowers the chances of the customer getting upset.
- Ask the customer if this is a package they were suppose to receive in the area? Or if this is a shipment they had previously did from our store.
- Ask for their name
- If this leads you to an dead end, ask for the tracking number.
- Based off of their answers you should be able to figure out if this is a returned shipment, a D2R pickup, a mailbox customers package or simple the customer had their packaged delivered to us
What does GSR stand for?
Guaranteed Service Refund
What is the required Edge Crush Test of an UPS approved shipping box?
200 lbs
What is the price for a signature required plus an additional $200 of insurance?
----
What are the guidelines that must be followed to be able to ship a letter with a Return Receipt?
The letter must less than 13 oz
Must be bendable
Must have certified mail tracking
When are Air services no longer guaranteed?
Natural Disasters / horrible weather conditions in which deliveries are not possible
What is the maximum amount of time a center can hold onto Red Amazon Box returns?
Maximum is 24 hours, red amazon returns should be shipped out every other day.
What is the ideal box for an antic glass statue that the dimensions are 13 x 10 x 4 ?
18 x 14 x 12 with a cut down to 18 x 14 x 08
What are the dry ice restrictions and guidelines?
- Must be no more than 5.5 .lbs of dry ice in one package
- Package must have a DRY ICE Sticker near the label
- Dry ice must be packed in a plastic bag
- Do not touch dry ice with bare hands always wear gloves
- Ideally you want to ship dry ice packages next day.
What is the weight limit for USPS Shipments in our center?
70 lbs
What is the price to rent a small mailbox for 3 months?
$75.00
A customer who wants to ship Christmas gifts ground service to California, wants to know what is the last possible date they should come in to do the shipment to make it before Christmas?
Dec 14th - Dec 18th....at least 7 - 10 days before.