Show:
Mac
PC
Blackberry
iPhone
Misc
100
What do you do when the user is using Parallels instead of VMware
Ask the user to switch to VMware eventually
100
Which folder do you go to check DNA user files?
My Network Places
100
What is fwding address that should be typed into the g-mail settings?
newunixid.gene.com
100
How do you test the pin passcode for unlocking the iphone?
Power off the phone, power on the phone and verify if it prompts and accepts the pin
100
In Terminal for changing root password, what two things must be typed in? (Hint: was tested in last round of Jeopardy)
sudo -s & passwd
200
What do you do to update the address book?
Check for google contact sync
200
Where do you go to see if outlook map and remap have been ran
C:\Systems\Support\Logs
200
What does BES and RDC stand for? What do they do?
BES (Blackberry Enterprise Server): program to change username in the server with administrative account RDC (Remote Desktop Client): software to backup user's phone
200
What is the path for changing the "time require" for password entry?
Tap Settings>passcode lock>enter the user's passcode>tap require passcode
200
What do you enter into the host field in Reflection X
Shogun.gene.com
300
For outgoing mail when editing SMTP Server List, should you use the default port or custom port? If default port, which one(s)? If custom port, which one(s)?
Default- 25, 465, 587
300
What does the /s commandline switch do?
Will cause Remap_DNAUsers.exe to operate silently without prompting for changes
300
How do you navigate to the intelligent inbox?
Go to gWiz, click on top 10 links and select "Computing." From the quick links, then click on "Intelligent Inbox" and click on e-mail settings for user to log-on with their new ID and new password.
300
Where do you download mobileiron_app and isetup?
https://docs.google.com/a/gene.com/#search-domain/isetup
300
After you have installed Casper, do you need to continue to install Crashplan?
No, it will automatically be installed from the backend
400
What do you need to do to update iPass manually?
Clear out stored user name
400
What does GAS stand for and what does it do?
Google Apps Sync - to create outlook profile
400
Where do you go to download the new version of google sync?
In user's phone browser, go to http://m.google.com/sync
400
If the isetup application is not syncing to phone, what is one (1) possible reason?
isetup application box is not checked in the apps tab of the iphone
400
What is the PRO server address for crashplan?
cpauth.gene.com:443
500
In the Network Settings for GenenAir2 under 802.1X, which authentication protocol box should be checked? Furthermore, what does the "four letter" protocol stand for
PEAP -Protected Extensible Authentication Protocol
500
What are the dependencies to run the PC Scripts
-customer has new password in SIMS -connected to ethernet with wirless turned off -user logging on with their new unix ID and password after sims
500
What is the configuration for google sync app? (Hint: off and on)
contact sync OFF, cal sync ON, sync reminders OFF
500
At the popup window for isetup, for the question, "are you sure you want to open the appliction isetup from the Developer iPhone Distribution Genentehch, should you continue or quit?
Continue
500
List 5 applications take longer than by the "end of the day" to start working?
Resumix, Peoplesoft, TIM-Kronos, SAP lower environments and Gemini