Scope of Practice
This team member can perform vital signs, point‑of‑care testing, and assist with procedures but cannot administer medications unless certified by policy.
Who is a medical assistant (MA)?
This is the first step in urgent care triage and determines how quickly a patient should be seen.
What is initial assessment?
Hands should be washed with soap and water instead of sanitizer after contact with this type of organism.
What is C. difficile?
This process helps reduce wait times by removing barriers and prioritizing rapid patient flow.
What is “rooming efficiency” or “quick registration”?
All incident reports must be completed within this time frame.
What is “as soon as possible” or per clinic policy (often within 24 hours)?
This license allows an RN to triage patients, administer medications, and provide patient education.
What is a registered nurse license?
A patient with chest pain, shortness of breath, and diaphoresis meets criteria for this escalation.
What is calling EMS/activating 911?
This type of PPE is required when collecting a nasopharyngeal swab.
What is a mask/respirator (depending on policy), gloves, and eye protection?
At discharge, every patient must receive this document detailing care instructions and follow‑up.
What is an after‑visit summary (AVS)?
This policy ensures that patient identifiers are verified before providing care.
What is the two‑patient identifier policy?
A provider may delegate tasks to support staff as long as these two conditions are met.
What are competency and scope of practice?
This triage level describes a condition where a delay in care could worsen outcomes but is not immediately life‑threatening.
What is “urgent” acuity?
Urgent care rooms must be cleaned between patients using an EPA‑approved disinfectant with this property.
What is the correct contact time?
This metric measures how long it takes from the time the patient arrives to seeing a provider.
What is door‑to‑provider time?
This safety initiative focuses on avoiding delays or omissions during transitions of care.
What is handoff communication (e.g., SBAR)?