random
What is one avenue in which calls will come through to you?
What are 3 systems that are used to create bookings?
worldspan
orxe
sabre
do we still charge a booking fee if they are booking a non arc carrier?
no
Do cardmembers have the ability to cancel their car or hotel reservations through online self-servicing?
yes
Mr. Sincere calls in to void his air reservation. Will there be a fee associated with his request?
no
Janice Montgomery calls saying that she and her best friend have researched a cruise online that they are interested in taking but are unable to book the cruise. What will you tell this customer?
Due to the complexity of the cruise booking process, at this time we are only able to book cruises through our call center. I would be happy to get you over to a cruise and tour specialist who can assist you with your cruise reservation
Ms. Roach calls in to book a hotel and redeem her gift cards. Can you assist Ms. Roach in redeeming her gift cards?
no
: Name one of the components that are offered by all programs:: Name one of the components that are offered by all programs:
where can you find the phone numbers for the programs?
in the connection
: What are the redemption options available to tiered programs?
How would you obtain the Unique ID?
what is sthe travel criteria
there is none
If a whisper tone comes through as Altitude Post Booking, what branding will you use in your opening?
If a whisper tone comes through as Travel Rewards New Booking, what branding will you using in your opening?
Travel Rewards Center
do they have have auto recap ?
yes
Bailey Long calls in to ask a question about an existing reservation, but you did not receive a screen pop for Ms. Long’s account in MAUI. What information is required to access the customer’s account?
What are new travel categories/components available for all program types?
You believe that a caller might be a fraudster, what should you do?
call svu
how much wood would a wood chuck if a wood could chuck wood?
idk
Should we ask cusrtomers about seats ?
Agents must proactively ask the customer if they have a seating preference and provide the appropriate seating advisories.
You are assisting Mrs. Ludger and she is upset that upon her arrival at her hotel there was no record of her reservation. Attempts to de-escalate have not been successful and she is threatening to contact her attorney. What should you do?
: You receive a call from a Mr. Smiley whose account does not auto populate in MAUI. You ask Mr. Smiley for his cc number and zip code to access the account. Mr. Smiley informs you that he does not have a cc associated with his account. Name a program he is likely associated with?
If it is an EIP customer what action should you take?
call help desk to get uniquie id number
you cannot say us bank onthe calls ?
true or false
true