Credit Cards
Operations
Digital
Small Business
Deposit Products
100

What is the annual Fee on Secured Credit Cards?

What is ZERO dollars

100

What are 2 ways you can verify a consumer customers identity over the phone prior to releasing any account information?

What is sending a 6 day verification number or asking 3 verifying questions that are approved

100

What is the fee to send money with ZELLE

What is ZERO dollars

100

What is the minimum opening deposit for a business account?

What is 100.00

100

On a new account what amount of time can a deposit be held for and for how long?

What is 5 days during the 1st 30 days

200

True or false The current Promotion on the Platinum Visa is Zero Percent for 20 months?

What is False- It is 24 Months Zero Percent

200

What is the procedure to report suspicious activity?

What is filing an IRF

200

What do we call the Secured Screen Sharing within the mobile app and on-line banking?

What is Co-Browse

200

What business account is free with Payment Solutions?

What is the Gold Package Business checking account

200

What are the ways to waive a maintenance fee on a gold package checking?

what is - Open a personal line, a purpose loan, a mortgage or a credit card

300

What is the annual Fee after the 1st Year for an Altitude Connect Visa?

What is 95.00

300

Where should we send all Wire Transfers that exceed 10,000

What is sending to OSS or Operation Shared Services.

300

Where can you go to get to the Digital Learning Center?

What is The Digital Resource Center Hub

300

What is the minimum Loan amount for Business Lending?

What is 5,000

300

what is the fee for money orders on a safe debit account?

What is 1.65

400

How often does a customer select their Cash Back Categories on a Cash + Visa?

What is quarterly

400

True or False it is okay to cash checks made payable to a business customer?

What is False

400

True and False we can select paperless options for a customer in Fusion to eliminate the paper statement fee

What is False- This is done via the Mobile App or On line banking

400

Where can you go to find Business Resources?

What is the Business Banking Resource Hub

400

what customers qualify for a free cashiers and money orders?

What are Military Customers

500

When does the current credit card promotion end?

What is June 26th 2022

500

What transactions are currently declined if we choose No or (OPT OUT) on the Visa Debit Card Coverage?

What are pin based debit card transactions and ATM withdrawals 

500

What is the interactive tool called in the mobile app to practice different features in the mobile app?

What is M.A.T.T.

500

How much is the card reader for a fusion pay application that can be done in the branch?

What is 49.00

500

What is the ways to keep a standard savings account free?

What is with a 300.00 daily ledger or a 1,000 monthly collected balance or account holder under 18 years of age