Show:
Trouble Shooting
CARES
The Estimator
Privacy
Hodge Podge
100
The Three Broad Types of Issues/Catagories Problems fit into.
What are 1.) CARES/Provisioning 2.) Network 3.) Device
100
The top portion of the BAN Folder that never changes.
What is "the Header"
100
When doing a midcycle price plan change what is the "start date".
What is "the date of the change"
100
The area where you will find authorized user information.
What is "Special Instructions"
100
The SOC that needs to be added so the customer can not access data.
What is "DATABLOCK"
200
The Tool you use to assist the customer with technical issues.
What is "The Trouble Shooting Guide"
200
The Tab in the BAN Folder that has the Equipment Information.
What is "Tab 4"
200
When making a mid cycle price plan change it is the date that goes in the "expire date field".
What is the "bill cycle end date"
200
The information needed from an Agent or RWC in order to verify them.
What is "First & Last Name, Store ID or Comp Code & Security Word"
200
The tool a customer can use to pay their bill, redeem points, change plans or view their current usage.
What is "My Account"
300
The tool used to verify that the information in CARES matches the information that is in the Switch.
What is "Switch Query Tool"
300
The Icon on the left Navigation Bar that you click on for Device information including purchase date.
What is "POP"
300
The name given to the $ amount from the estimator from suspend date to end of the cycle.
What is "Credit"
300
The path in the OLR to find out what each type of listed user can do on the account.
What is "OLR, Policies, A-B, Authorized User Policy"
300
The three devices a customer can use to access U. S. Cellular data services.
What are "modems, hotspots & tablets"
400
The troubleshooting tool that can be used to determine whether a particular Customer’s phone is active on the data "gateway" server.
What is "AAA Status Lookup"
400
The Icon on the Left Navigation Bar you click on for the Past Due Balance on the Account.
What is "the $ or Collection"
400
The name given to the $ amount from the estimator from restore date to end of the cycle.
What is "Charge."
400
The information that must be verified on every call.
What is "callers name, account owners name, if not acct owner & password or last 4 of SSN
400
The tool(s) used to find a list of smartphones with full QWERTY keyboards?
What are the "Equipment Matrix or USCC.com"
500
The two types of format/switch information provided by the "Switch Query Tool"
What are Nortel & Lucent
500
The last characters on any memo.
What are "cc05/bccc"
500
The path to get to the "Estimator"
What is "Bill, Usage Profile, Unbilled then to the left Navigation Bar Icon called Estimator"
500
The path to the Customer Privacy Policy.
What is "OLR, Policies, C, C Cares, Customer Privacy Policy"
500
The amount of discounts available for customers on a Belief Plan who have AutoPay/Paperless Billing"
What are 3% for credit/debit card & 5% for bank accounts.