Show:
Our Company
Customer Service 101
Sales Toolbox
Prospect Management
Wild Card
100
Be the innovative leader in value-based healthcare solutions
What is "Our Vision"?
100
Customer service is a ___________ that has to be chosen every day.
What is mindset?
100
A prospect/client's buying motivation.
What is "the why"?
100
The new solutions selling.
What is insight selling?
100
The only thing the competitor doesn't have.
What is YOU!
200
Deliver quality above all else, Treat patients with respect and compassion, Exceed expectations, Act with integrity, Connect and collaborate
What are "Our Values"?
200
To ensure client satisfaction is achieved in our centers, we must set optimal and _________ expectations for service delivery with prospects and clients.
What is realistic?
200
A contractual relationship with an employer whereby we place dedicated personnel at the workplace to provide defined health services for a specified population.
What is an onsite clinic?
200
An excellent tool to assist you focus on managing your key prospects through the sales process.
What is the Sales Funnel?
200
A structured form of listening and responding that focuses the attention on the speaker.
What is active listening?
300
To improve the health and productivity of the American workforce.
What is "Our Mission"?
300
Poor customer service is the # ___ reason why a client will leave a vendor.
What is #1?
300
Resonate, Differentiate, Substantiate
What are the building blocks of a strong value proposition?
300
Prospecting, Needs Analysis, Meeting, Open, Closed
What are the stages of the Sales Funnel?
300
Every objection is an ___________ to differentiate USHW from our competitors.
What is opportunity?
400
The year U.S. HealthWorks, a subsidiary of Dignity Health, was founded.
What is 1995?
400
The communication platform that allows you to communicate a client's concerns, challenges, or frustrations with your CLT, RLT, and DLT at a click of a button.
What is the Client Complaint Resolution Form (CCRF) portal?
400
Questions designed to elicit longer answers and usually beginning with why, what, and how.
What is open ended?
400
Location of key prospects/clients, Key industries, Competitors, Competitors’ S.W.O.T.
What is market knowledge needed to successfully manage your territory?
400
NRCME
What is the National Registry of Certified Medical Examiners?
500
Associate Engagement, Patient Experience, Client Satisfaction, Outcomes
What are our Company Culture Values?
500
We always want to _________ our clients expectations, and going the extra mile is the __________ not the exception.
What is "exceed" and "standard"?
500
Remain silent, gather information, check your understanding, check ongoing satisfaction, handle objection, trial close, ask for the business.
What are the action steps for overcoming an objection?
500
Understanding of the sales process, Sales funnel management, Insight selling, Creating/working a geo/zone plan
What are the key components of a sales game plan?
500
Positive spin
What is taking a negative and turning it into a positive?