Disney
What is the name of Andy’s neighbor in Toy Story?
Sid
What is Meredith Grey's drink of choice?
Tequila
What would you tell a caller who asks if you are with an answering service?
"I am the receptionist for the office."
Burnside, Johnston and Connor. They ask to speak with Ryan Connor. Who do we transfer to?
Theresa!
Area 51 is a famous governmental area speculated to house proof of what?
Aliens
What is the name of Ariel and Prince Eric’s daughter?
Princess Melody
What song does Richard sing to calm down his wife, Adele, during an Alzheimer's episode?
My Funny Valentine
What would you do if someone was standing outside the office and the door was locked?
Let them know that you are not in the office but that you will try to reach someone who is. Xfer to the primary or whoever the appointment is with.
What is up with TC or inmate transfers on Victoria Smith's account?
We don't help with transfers unless they are a current paid client.
True or false: Albert Einstein said, "Insanity is doing the same thing over and over and expecting a different result."
False: Einstein never said the quote. It's from a book titled Sudden Death.
What are the names of the seven dwarfs in Snow White?
Doc, Grumpy, Happy, Sleepy, Bashful, Sneezy, and Dopey.
What name did Maggie give to the first cadaver she ever dissected?
Leonard
Someone asks you a totally off the wall question! There are no options in Jacada for what they are looking for. What do we do?
Transfer to the primary
What is star code *21 used for?
Three of these nuts grow on trees. Which grows underground? Almond, Cashew, Pecan or Peanut
Peanut
What is the name of the toy store in Toy Story 2?
Al’s Toy Barn
In season 2 how did the patient infamously end up with a bomb inside his chest?
He was accidentally shot with a WWII replica bazooka
If they accept judgement calls attempt to transfer.
What do we do with PNCs on Victoria Smith's account?
Send them to the website.
In which decade did Pluto get downgraded to a dwarf planet?
2000's / 2006
Who serves a Pinocchio’s conscience?
Jiminy Cricket
What causes a major PTSD trigger for Owen while he's dating Cristina?
Ceiling fan
What do you do when someone not in the directory is asked for?
Attempt to transfer to the primary contact. If they don't answer take a message with the drop down saved phrase.
What do you have to do if you close out of an account and realize you forgot to send the disposition?
You have to pull the account back up, look at the history and format the caller ID.
Which of the following is not needed for photosynthesis? soil, light, water, or carbon dioxide.
Soil