ZIPO
This SAP order type is often called a “pending” and is used to bill consigned product after an implant
What is ZIPO?
The majority of this team's Service Cloud cases will have this origin type.
What is Email?
This shipping condition is considered the “default” for most Sold-to's.
Y9
This t-code is used by US50 for order entry.
ZFSA
In ZFSA, this pop up has important information about a specific product.
Material text.
hen consigned inventory is used in an implant, this tool/app used by the sales rep triggers the automatic creation of a ZIPO order in SAP.
What is IRIS?
True or False: In Service Cloud, it is important to change your alias to something fun and memorable.
False. Do not ever change your Service Cloud alias.
True or False: A sales rep's Hold for Pickup address needs a Hold for Pickup shipping condition in SAP.
True. All hold for pickup addresses require a hold for pickup shipping condition.
This t-code lists the order history and prior activity of an account.
VA05
This document lists everything used during the implant—purchased and consigned.
Proof of Delivery
Best practice shared: if a ZIPO did not auto‑create, wait this long for the rep to sync before manually creating it.
What is 24 hours?
True or False: Macros can apply classifications, change status, and close cases efficiently.
True.
This is the shipping code for FedEx Standard Overnight.
YC
This is the order reason code when keying a direct sale (OR).
151
True or False: You need to hit "REDETERMINE" when you change the shipping condition to ensure the new freight is calculated correctly.
True.
This delivery block code was taught as the “follow‑up/investigation” block (commonly used for price discrepancy) to prevent invoicing.
What is the 04 delivery block?
True or False: The Order Entry team creates contacts for sales reps in Service cloud.
False.
True or False: If there is no freight on a PO then we can remove the charge in SAP.
False. Freight charges are based on the customer's contract.
Do this action to confirm if lines have inventory confirmed or if there is a backorder.
Check document availability.
Where should you paste the PO# when keying a customer shipment in SAP?
Attention line in the Ship To
This delivery block code is automatically added by IRIS, and needs to be added if the ZIPO is created manually.
What is the 55 delivery block ?
True or False: When an account exists in SAP but not in Service Cloud, it is best practice to delete the case.
False. You should escalate to a supervisor. (Do not delete the case).
What is the only order type that charges freight?
OR.
Name 3 order types for shipments.
KB, OR, ZNC
Name a model number that is not Latitude compatible and therefore does not require connectivity on a ZIPO.
M302 or M312.