Risk
What is needed to run a s/h through security?
SSN/account #
Full Name
Full address
2 secondary security questions answered correctly
These type of accounts are not eligible for Saturday Fed Ex Delivery.
What is Non-Retirement?
When should you be reading the 120 day script?
What is when the shareholders account is NOT at NAV?
What do we require for an Incoming Direct Rollover?
Our Rollover Transfer form (w/ IRA app if needed)
If you need to make a DOD Letter, and you're going to email it out, What type of work item should be created?
CORRO request with Email PII as the delivery
If a representative from a different department asks you to look up an SSN in our department, Do we need to get the SSN again from the S/H for the security check if they are transferred?
What is Yes?
When do we waive a CDSC fee on IRA Redeems?
Due to death/disability, when over 72 Years of age
When should you be reading the 60 day script?
What is any distribution on a retirement account
What do we required for a Outgoing Direct Rollover?
Signed Letter of Instruction from the shareholder
Signed Letter of Acceptance from the receiving FI
How do you redeem over 100K per fund/trade date?
Via a distribution request form with MSG
How do you waive a 30 day hold on an address/bank change?
With an MSG
Can you exchange from an IRA to an individual NFID for the same person? If so how?
Yes
By doing an exchange through F3 making sure to go over any applicable scripts
Do we actively offer fedex to our callers?
What is We do not?
When is an MSG NOT required on a Change of Ownership form?
From JT to individual (due to death)(Under 100k)
UGMA/UTMA to individual (Under 100k)
Individual to trust (w/ same SSN) (Under 100k)
Trust to trust (w/ same SSN)
When do you not have to run bridger?
What is when the s/h is the only bank holder
and when Joint bank owner has an account with us (comments needed on redeem work Item)
What needs to be created if the shareholder can't pass security?
What is a Security Fail Work Item?
In what situation(s) would the shareholder have to wait the full 10 Calendar Days to receive their distribution?
When the initial purchase amount is over $100,000
When should you be reading the RMD Script?
When does a bene on an IRA need an MSG?
What is, when its a trust, an estate, and/or over 100K?
What information can you provide a Bene with a death certificate on file?
Dollar & percentage of their share of the account
· Dollar value of full portfolio as-of the DOD
· Confirm all fund-account numbers for which the caller is listed as beneficiary
· Send account statement to Beneficiary
What are the red flags for fraud/ what do you create?
Loud sounds in background(hard to hear)
want funds immediately
Ask questions on how to send to address/bank not on file
We create a Suspicious Activity form
How can you opt out of CT state taxes?
By sending in the distribution request form with a CT-W4P (Valid only 1 time unless a sys) (Can't be done on account liquidations)
How do you quote market value, If a shareholder calls in and asks what their account value is before 4 PM EST?
As of previous Market close, your (Fund Name/Class) has an account balance of $0.00.
How do you transfer the following situation:
JTWROS transferring to surviving tenant only
surviving tenant has a POA not on file
account under 100k
C/o form (signed by POA in capacity)
account applications (Signed by POA in capacity)
POA certification form w/ applicable docs
No MSG
When preforming a 3rd party security check what info do you need to obtain and from who?