Lifeline
What are the opt out states for Lifeline?
California, Oregon, Texas (KB0010587)
Consumers can qualify for ACP if their income is at or less than what percent of the federal poverty guidelines?
200%
How many days is the recertification window?
60 days (KB0010506)
What system can a consumer access to determine whether they are eligible for Lifeline or ACP?
National Eligibility Verifier (KB0010576)
A consumer can enroll with a provider once their application is qualified. The consumer must enroll with a service provider by what date listed in SNOW?
The application expiration date (KB0010918)
What are 3 ways a consumer can submit their Lifeline application?
Online lifelinesupport.org, apply with a service provider, or apply by mail (KB0010574)
T or F: The SSN4 or Tribal ID are recommended but not required for ACP.
True (KB0011044)
If you receive a call from the consumer with a D-application what does that mean?
It is a Lifeline recertification that must self- certify and submit supporting documents to confirm continued eligibility. (KB0010506)
What system does a service provider use to enroll consumers and manage their Lifeline subscribers?
NLAD (National Lifeline Accountability Database) (KB0011144)
What is a benefit qualifying person (BQP)?
A BQP is a child or dependent within the consumer’s household that participates in a qualifying federal assistance program. (KB0011043)
Consumers can qualify for Lifeline if their income is at or less than what percent of the Federal Poverty Guidelines?
135% (KB0010600)
For ACP what additional federal assistance programs could they qualify for that is not covered under the Lifeline qualifications?
Federal Pell Grant, Free and Reduced Lunch program, Special Supplemental Nutrition Program for Women, Infants, and Children Program (WIC) (KB0011041)
T or F: Any subscriber that fails to recertify during the 60 days will lose their benefit and will be de-enrolled.
True (KB0011398)
What must be created and filled out for every call taken?
A contact form (KB0010754)
To prove eligibility for Lifeline through a federal assistance program what must the documents included?
The consumer’s name or the name of the consumer’s BQP, the name of the qualifying federal assistance program, the name of the program administrator or managed care organization, and an issue date within the last 12 months or a future expiration date. (KB0010602
Name the two steps consumer’s need to complete to receive the Lifeline benefit.
Step 1: Submit a Lifeline application and Step 2: Enroll with a participating provider (KB0010574)
For the AC program what letters will the applications start with?
B, S, K (KB0010997)
What application type(s) would be able to recertify with an IVR?
R application and S applications (KB0011454)
What is the self-service online library that helps you navigate the Lifeline and AC programs called?
Knowledge Base (KB0011365)
If you search in NLAD and get Subscriber not found for the search results what does that mean?
The consumer has not yet enrolled or was de-enrolled by the service provider (KB0011144)
What are the 5 types of Lifeline services carriers can offer?
Voice, Broadband, Bundled Voice, Bundled Broadband, Bundled Voice & Broadband (KB 0010574) (KB0010205)
What are the acceptable documents that can be used to confirm income?
Tax documents, paystubs (3 consecutive months), Social Security Benefit, Unemployment, or General assistance (KB0010600)
What method is not a recertification method to apply for S-Applications?
NV Carrier Portal and the Carrier API (KB0011454)
What system do you use to access the back end of the National Verifier within OKTA?
SNOW (ServiceNow)
Today is January 30th, 2023. A consumer calls to understand why their service provider cannot enroll them. The application is “Qualified”, and the application expiration date is December 01, 2022. What steps will the consumer have to take to enroll with a service provider?
Reapply since the application expired. (KB0010049)