Add/Replace Vehicle
Replacing a BMW with a KIA
Usage Displayed:
Pleasure
13,000
Brett is primary
What does the usage conversation sound like with the customer?
"With adding your new KIA I have Brett driving for pleasure 13,000 a year. Is this staying the same?"
You are removing a BMW
Usage Displayed is:
Will there be any changes in how your existing vehicle(s) are used such as days or miles to work and/or school?
Yes
or
No
What conversation would you have?
None: Do not go over usage (unless the customer says something has changed)
Adding a Driver: Sara, she will be primary on the KIA
Usage Displayed: 2014 KIA
Pleasure
13,000
Usage Displayed: 2020 Ford
Commute
5 days
12 miles
13,000 annual
What does the usage conversation sound like with the customer?
Which vehicle will Sara drive?
(The Kia)
Will Sara be the primary driver for the Kia?
(yes)
Okay will she drive to work or school 5 days a week or for pleasure?
(fill out new usage and present the PAM)
You are changing the address to a new zip code
Usage Displayed:
2018 KIA
Pleasure
14,000 annual
Primary Driver: Larry
2016 Toyota
Commute
5 days
12 miles
8,000 annual
Primary Driver: Larry
What would your usage conversation sound like?
"For the 2018 KIA I have you Larry driving it for pleasure, 14,000 miles per year is that correct? And on the 2016 Toyota I have you Larry driving for commute to work 5 days a week. What will be your new one way mileage with this move?
(collect one way, update, and present the new PAM)
You are removing a driver and their vehicle, Jane Smith and 2016 KIA.
Usage Displayed:
2014 Ford
Pleasure
14,000 annual
Primary Driver: Larry
2016 Toyota
Commute
5 days
12 miles
8,000 annual
Primary Driver: Sara
What is the correct usage conversation?
None: If you are removing a driver and their vehicle that they drive you will not review usage on any other cars unless the customer indicates a change
Adding a BMW
Usage Displayed:
Primary Use of Vehicle:
Please select
Annual Mileage
Blank
What does the usage conversation sound like with the customer?
For your new BMW will you be driving to work or school 5 days a week or just for pleasure?
(key in info)
Present the PAM
You are removing a Ford
Usage Displayed:
2018 KIA
Pleasure
14,000 annual
Primary Driver: Helen
What would your usage conversation sound like?
"With removing your Ford I want to confirm that Helen will still be driving the Kia for pleasure 14,000 miles per year is that correct?"
Adding a Driver: Sara, she will not be a primary driver
Usage Displayed: 2014 KIA
Pleasure
13,000
Usage Displayed: 2020 Ford
Commute
5 days
12 miles
13,000 annual
What does the usage conversation sound like with the customer?
Which vehicle will Sara drive?
(The Kia)
Will Sara be the primary driver for the Kia?
(no)
No further conversation
You are changing the address to a new zip code
Usage Displayed:
2018 KIA
Pleasure
14,000 annual
2016 Toyota
Commute
5 days
17 miles
12,000 annual
What would your usage conversation sound like?
"For the 2018 KIA I have you driving it for pleasure, 14,000 miles per year is that correct? And on the 2016 Toyota I have you driving for commute to work 5 days a week. What will be your new one way mileage with this move?
(collect one way, update, and present the new PAM)
You are adding a driver and their vehicle, Jane Smith and 2016 KIA.
Usage Displayed:
2016 KIA
Usage Displayed:
Primary Use of Vehicle:
Please select
Annual Mileage
Blank
2014 Ford
Pleasure
14,000 annual
2016 Toyota
Commute
5 days
12 miles
8,000 annual
What is the correct usage conversation?
"Okay for the new KIA how will it be driven to work or school 5 days a week or for pleasure?"
(Key in info and present the PAM)
Do not address other vehicles unless customer indicates a change
You are adding a BMW, and replacing a Ford with a KIA
Usage Displayed: BMW
Primary Use of vehicle:
Please select
Annual Mileage
Blank
Primary Driver
Blank
Usage Displayed: For KIA
Commute
5 days
8 miles
14,000
Primary Driver: Jane
What does the usage conversation sound like with the customer?
"For your new BMW will who be driving to work or school 5 days a week or just for pleasure?"
(key in info)
Present the PAM
"And for your new KIA I have Jane driving for commute, 5 days a week, 8 miles one way, 14,000 a year. Is this staying the same?"
You are removing a Jeep
Usage Displayed is:
Will there be any changes in how your existing vehicle(s) are used such as days or miles to work and/or school?
Yes
or
No
What conversation would you have?
None: Do not go over usage (unless the customer says something has changed)
Adding a Driver: Sara, she will be primary on the KIA
Usage Displayed: 2014 KIA
Pleasure
13,000
Primary Driver: Kim
Usage Displayed: 2020 Ford
Commute
5 days
12 miles
13,000 annual
Primary Driver: Kim
What does the usage conversation sound like with the customer?
Which vehicle will Sara drive?
(The Kia)
Will Sara be the primary driver for the Kia?
(yes)
Okay will she drive to work or school 5 days a week or for pleasure?
(fill out new usage assigning Sara as primary for the KIA and present the PAM)
You are changing the address to a same zip code
Usage Displayed:
2018 KIA
Pleasure
14,000 annual
Primary Driver: Larry
2016 Toyota
Pleasure
8,000 annual
Primary Driver: Larry
What would your usage conversation sound like?
None: Do not review usage unless the customer indicates a change
You are removing a driver and their vehicle, Jack Smith and 2016 KIA.
Usage Displayed:
2014 Ford
Pleasure
14,000 annual
2016 Toyota
Commute
5 days
12 miles
8,000 annual
What is the correct usage conversation?
None: If you are removing a driver and their vehicle that they drive you will not review usage on any other cars unless the customer indicates a change
Replacing a FORD with a BMW
Usage Displayed:
Commute
5 days
17 miles
15,000
What does the usage conversation sound like with the customer?
"With adding your new BMW I have you driving for commute, 5 days a week, 17 miles one way, 15,000 a year. Is this staying the same?"
You are removing a Ford and a Jeep
Usage Displayed:
2018 KIA
Pleasure
14,000 annual
Primary Driver: Larry
2016 Toyota
Pleasure
8,000 annual
Primary Driver: Larry
What would your usage conversation sound like?
"With removing your Ford and your Jeep I want to confirm that Larry will still be driving the Kia for pleasure 14,000 miles per year and Larry will also be driving the Toyota for pleasure 8,000 is that correct?"
Removing a Driver: Jack
Usage Displayed: 2014 KIA
Pleasure
13,000
Usage Displayed: 2020 Ford
Commute
5 days
12 miles
13,000 annual
What does the usage conversation sound like with the customer?
None: No drivers assigned to vehicles on this policy so no usage conversation unless the customer indicates a change.
You are changing the address to a new state
Usage Displayed:
2018 KIA
Pleasure
14,000 annual
Primary Driver: Patty
2016 Toyota
Commute
5 days
14 miles
15,000 annual
Primary Driver: Patty
What would your usage conversation sound like?
"For the 2018 KIA I have you Larry driving it for pleasure, 14,000 miles per year is that correct? And on the 2016 Toyota I have Patty driving for commute to work 5 days a week. What will be your new one way mileage with this move?
(collect one way, update, and present the new PAM)
You are adding a driver and their vehicle, Jane Smith and 2016 KIA.
Usage Displayed:
2016 KIA
Usage Displayed:
Primary Use of Vehicle:
Please select
Annual Mileage:
Blank
Primary Driver:
Blank
2014 Ford
Pleasure
14,000 annual
Primary Driver: Bill
2016 Toyota
Commute
5 days
12 miles
8,000 annual
Primary Driver: Ken
What is the correct usage conversation?
"Okay for the new KIA will Jane be driving it to work or school 5 days a week or for pleasure?"
(Key in info and present the PAM)
Do not address other vehicles unless customer indicates a change
Adding a Ford
Usage Displayed:
Primary Use of Vehicle:
Please select
Annual Mileage
Blank
What does the usage conversation sound like with the customer?
For your new Ford will you be driving to work or school 5 days a week or just for pleasure?
(key in info)
Present the PAM
You are removing a KIA and a Ford
Usage Displayed:
2018 Toyota
Pleasure
13,000 annual
2017 BMW
Commute
5 days
11 miles
12,000 annual
What would your usage conversation sound like?
"With removing your KIA and your Ford I want to confirm that you will still be driving the Toyota for pleasure 13,000 miles per year and your BMW is commuting 5 days a week, 11 miles to work, with 12,000 annual miles is that correct?"
Removing a Driver: George
Usage Displayed: 2014 KIA
Pleasure
13,000
Primary Driver: Helen
Usage Displayed: 2020 Ford
Commute
5 days
12 miles
13,000 annual
Primary Driver: Randy
What does the usage conversation sound like with the customer?
None: George was not assigned as a primary to either car so no usage conversation unless the customer indicates a change.
You are changing the address to a same zip code
Usage Displayed:
2018 KIA
Pleasure
14,000 annual
Primary Driver: Larry
2016 Toyota
Pleasure
8,000 annual
Primary Driver: Sara
What would your usage conversation sound like?
None: Do not review usage unless the customer indicates a change
You are changing the address to a new zip code and adding a vehicle, 2016 KIA.
Usage Displayed:
2016 KIA
Usage Displayed:
Primary Use of Vehicle:
Please select
Annual Mileage:
Blank
2014 Ford
Pleasure
14,000 annual
2016 Toyota
Commute
5 days
12 miles
8,000 annual
What is the correct usage conversation?
"Okay for the new KIA will it be driven to work or school 5 days a week or for pleasure?"
(Key in info and present the PAM)
"For the 2014 Ford I have it driven it for pleasure, 14,000 miles per year is that correct? And on the 2016 Toyota I have commuting to work 5 days a week. What will be your new one way mileage with this move?
(collect one way, update, and present the new PAM)