Kadlec
This location's address and contact info is: 1268 Lee Blvd Richland, WA 99352 | Local Phone #509-942-2660
What is the Healthplex?
The % for uninsured discounts for both SMC/SMG
What is:
SMG- 20%
SMC- 30%
The format to submit a payment transfer request for Kadlec.
What is:
Payment post date ***
Amount of payment ***
Please move from HAR *** to HAR ***
Swedish Professional Visits:
Representatives send emails to here when requesting 5-9 Itemized Statements for an account. While this email is for 10+ Itemized Statements.
What is ORSBO5+STMTREQ@providence.org? (5-9 Itemized Statements)
What is ORSBO5_STMTREQ@providence.org? (10+ Itemized Statements)
A same day payment that the guarantor did that maybe was on the wrong card.
What is a void?
The % for the uninsured discount applied to DOS.
What is 30%?
These two address are where patients can mail in payments.
SMC: Mail Stop 37268915 PO BOX 660354 DALLAS, TX 75266
SMG: PO BOX 84026 SEATTLE, WA 98124-8426
This is the format to disposition tthrough five9 Swedish Professional Visits itemized Statements.
Bonus points: Emails and when applicable.
What is:
A) Campaign -Guar ID # DOS XX.XX.XXXX
Example: SMG 123456 DOS 1/01/2023
B) If the patient/caller is requesting I/S for 5-9 itemized please email: ORSBO5+STMTREQ@providence.org
C) If the patient/caller is requesting I/S for 10+ itemized please email: ORSBO5_STMTREQ@providence.org
Five9 format of a DOS prior to 2019.
What is:
Legacy Account
Patients Name:
DOB:
Grtr #:
Name of the caller:
Best call back#:
Summary of request:
This item is ok to be ordered by the guarantor/patient's spouse as long as the spouse is listed on the account as a contact.
What is the year end payment letter?
Representatives may send an email to KRMCCustomerSupportandFinancialCounseling@providence.org to help with what inquiries. 5 different inquiries.
What is receive a callback from Financial Assistance to :
- schedule an in-person appt. that will take place within 24 hours
- ask specific questions about an application
- request an extension
- any questions reps are unable to answer about FA
- assist patients apply for Medicaid
This phone number 503-215-7575 may be given to the patients to connect them with which department.
What is Financial Assistance?
Explain the process:
Patient is receiving a bill for TDAP shot.
A) Medicare Insured Patients
B) Non-Medicare Insured Patients
What is patient needs to self file with Medicare Part D?
Patient may pay in full, then request an Itemized statement and submit to Part D.
Extra points: Rep should refer patient to receive vaccines/immunizations at the pharmacy.
Extra Points: If a non-Medicare patient were to get a TDAP they would need to bill their pharmacy benefits.
Swedish Hospital Billing:
This email is where we would send for a patient refund.
What is DL-Hospitalrefunds@providence.org?
These are the abbreviations to be putting in Five9 for the campaigns.
What are
-SMG: Swedish Medical Group
-SMC: Swedish Medical Center
-KHS: Kadlec Health Services
This address is also used to submit an application for FA not just for disputes.
What is Kadlec Regional Medical Center, 888 Swift Boulevard Richland, WA 99352?
These two emails are to be used in this cases:
a) ORSBO5_STMTREQ@providence.org
b) ORSBO5+STMTREQ@providence.org
What is:
a) 10+ Itemized Statements
b) 5-9 Itemized Statements
?
Swedish Professional Visits
Reps do this when there is a zero balance on a DOS and a coding or charge dispute needs to be put in.
What is rep will disposition as dispute-coding or dispute-charge and put in comment field campaign, guar # and ESC?
These two people are to be emailed for estimates for PB Services for Swedish.
Who are Julie Hankel and Joseph Depinto?
This tool helps show the patient's chart notes for the services received.
What is Patient Station?
The subject line and body template of an email being sent to this email: KRMCCustomerSupportandFinancialCounseling@providence.org.
What is:
Subject: Last name, First name
Name:
DOB:
Grtr #:
Best call back#:
Interpreter needed (y/n):
Language:
Summary of request: To save time, it is recommended to paste your note from Epic here.
?
These items are to be entered into the process sheet to screen the patient's for financial assistance and in what tab.
What is:
-income
-household size
-Rent/mortage amount
-any government assistance amount
These must be entered in the process sheet financial tab?
This application is valid for six months after the date this department awards it. Patients do not have to do a new application until it is after six months of the award date.
What is the financial assistance?
This email: ORORCIDTPTREGReviews@providence.org is for what purpose.
What is for Identity theft or registrations errors?
The VDI passwords require a complex password with these requirements
What are:
- at least 15 characters
- one uppercase
- one number
- one special character