Collections
This discovery tool searches books, articles, streaming media, and more.
What is OneSearch?
When you don't know the answer to a patron's question, the best first step is this.
What is asking a colleague or referring them to the LOC?
Students commonly use this software to write papers.
What is Microsoft Word?
The university mascot.
What is the Cougar or the Tukwut or Who is Crash?
The quietest area of the library is usually...
What is the 5th Floor (or 5400 or the Reading Room)?
These materials can typically be checked out for an entire semester by faculty.
What are books (or library materials)?
This skill is often more important than immediately solving a patron's problem.
What is active listening?
This campus authentication method is required for many library resources.
What is Duo Multi-Factor Authentication?
CSUSM is part of this public university system.
What is the California State University (CSU) system?
The unofficial mascots of the CSUSM Library.
Love on a Leash dogs (or any other dogs they mention by name)
This service lets CSUSM users borrow materials from libraries around the world.
What is Interlibrary Loan (ILL or Resource Sharing)?
A student says, "I can't print!" and assumes the printer is broken. You should do this.
What is apologize, ask clarifying questions (or send them down to IITS)?
This citation management tool helps organize references.
What is Zotero?
The campus Writing Center is located in this building.
What is the EL building/Extended Learning building?
Finish the phrase: "Have you tried..."
"...turning it off and on again?"
These experts help students develop research strategies and find scholarly resources.
Who are librarians (or TAL)?
This quality helps create an inclusive and welcoming work environment for User Services.
What is empathy?
When a computer freezes, this is usually the safest first troubleshooting step.
What is "restart" the computer or call the IITS Help Desk?
Name one campus partner the library frequently collaborates with.
Who is ITTS, the Writing Center, Student Affairs, Faculty, or Academic Success Center (really, any campus partner they name will work for this!)?
The most-requested office supply at the Checkout desk.
What is a stapler? (pens, chargers, paper clips… whatever!)
This type of publication is usually reviewed by experts before being published.
What is a peer-reviewed journal?
Name one strategy for de-escalating a frustrated patron.
What is remaining calm, listening respectfully, offering options, involving a supervisor when needed, or calling UPD?
Username and Password access is primarily used for this purpose.
What is accessing licensed library resources from off campus, what is checking email, what is logging in to Cougar Courses?
This is the home to nearly 17k students in North County and is known for its vibrant and diverse community and hands-on learning approach.
What is the CSUSM?
Daily Double!
Name three things that are almost always in a library employee's bag.
Examples include keys, ID badge, water bottle, charger, snacks, sticky notes, notebook, headphones, or coffee.