TUMON BAY 101
USO Tumon Bay is located on the second floor of this shopping destination.
What is Dusit Plaza?
This warm Chamorro greeting helps guest feel welcome as soon as they enter.
What is ‘Håfa Adai’?
At the start of a shift, volunteers should check in with this person before beginning tasks.
Who is the staff member on duty?
This weekly program introduces guests to local Guam flavors and foods.
What is Ta Cha’gi?
A child appears to be alone in the center. This is the correct response.
What is stay nearby and immediately notify staff to locate the parent or guardian?
The center welcomes guest on these six days of the week.
What is Monday through Saturday?
Before enjoying the center, guests should complete this first step at the welcome desk.
What is check in?
This quick scan helps identify low supplies, messes, safety concerns, and areas needed attention.
What is a center walkthrough?
Young minds experiment, build, and create during this recurring STEAM program.
What is Future Innovators?
You are unsure whether a visitor is eligible to use the center. Thisis your next step.
What is politely ask the staff member on duty for assistance?
These are USO Tumon Bay's regular opening and closing times.
What is 11am and 6pm?
A guest looks lost and unsure of where to begin. This is the best volunteer response.
What is greet them and offer assistance or a brief center tour?
This ongoing shift responsibility helps ensure guests can access snacks, beverages*, and supplies without having to ask a volunteer.
*Sodas should be stocked at opening and again at closing
Little ones and their caregivers connect through music, movement, and play at this program.
What is Toddler Social?
A guest is frustrated because they forgot their ID and they cannot access the center. This is the best way for a volunteer to handle the situation.
What is remain calm and respectful, explain the valid-ID requirement, and clearly communicate that access cannot be granted without a valid ID. Ask staff for assistance if needed.
This private space offers Wi-Fi, TV access, and room for a small group to meet or brief.
What is the conference room?
When sharing an upcoming activity, volunteers should explain the program and show guests how to do this.
What is register for the program or learn more information?
If the volunteer shift is already at capacity, this is what an additional volunteer should do.
What is ask staff before starting the shift?
Military Spouses connect and create community through this renamed Tumon Bay program.
What is Gather & Grow?
A guest becomes upset about a rule. Use this three-part response.
What is remain calm, listen respectfully, and involve staff?
This is the standard minimum length of a USO Tumon Bay volunteer shift.
This simple action at a guest's departure leaves guest with a positive final impression.
What is thank them for visiting and invite them back?
If you cannot attend a scheduled shift, you should do that as early as possible.
What is cancel the shift or notify staff in advance?
This walking program encourages movement, conversation, and connection around Tumon.
What is Footprints & Friendship?
During an emergency or safety concern, volunteers should followstaff direction and avoid doing this.
What is acting independently beyond their training or assigned role?