NVC 101 & Student Success
The founder of NVC.
Who is Marshall Rosenberg?
This style avoids expressing opinions or needs, often to keep the peace.
What is a passive communication style?
This communication style avoids direct expression of needs or feelings, but shows resistance or resentment in indirect ways, like sarcasm or silent treatment.
What is a passive agressive communication style?
What is the difference between an observation and evaluation?
Observation = what you see or hear (fact).
Evaluation = your judgment or opinion about it.
🟦 Observation: "You spoke while I was talking."
🟥 Evaluation: "You're rude."
This type of communication includes gestures, facial expressions, and tone of voice.
What is nonverbal communication?
Communication Style: "I'm OK, You're OK."
What is assertiveness?
The four components of NVC.
What are Observations, Feelings, Needs, and Requests?
Comedic duo Key and Peele illustrate what can happen when we rely on only what percentage of our communication.
What is 7%?
4 Different Communication Styles we went over in class today. Explain one in depth.
Assertive
Passive
Passive Aggressive
Aggressive
Two characteristics of active listening from Student Success.
Waiting for the speaker to finish speaking before responding; don’t interrupt.
Asking questions and asking for clarification about what the speaker is saying.
Reiterating in your own words what you think they meant in order to clarify meaning and understand intentions.
Paying attention to body language, gestures, and tone of voice.
2 traits of poor listeners Karl and Russell exhibit in Up?
Interrupt others frequently
Think about their response instead of listening
Get distracted
Jump to conclusions
Avoid eye contact
Judge or criticize while the other person is speaking
Only half-listen or “hear” without understanding
Change the subject abruptly
Finish the speaker’s sentences for them
Show little to no body language or engagement
This four-part model includes observation, feeling, need, and this final step.
What is a request?