NVC 101
The founder of NVC.
Who is Marshall Rosenberg?
This style avoids expressing opinions or needs, often to keep the peace.
What is a passive communication style?
This communication style avoids direct expression of needs or feelings, but shows resistance or resentment in indirect ways, like sarcasm or silent treatment.
What is a passive agressive communication style?
Describing something that was physically done or said.
What is an Observation?
This type of communication includes gestures, facial expressions, and tone of voice.
What is nonverbal communication?
Communication Style: "I'm OK, You're OK."
What is assertiveness?
The four components of NVC.
What is Observations, Feelings, Needs, and Requests?
Comedic duo Key and Peele illustrate what can happen when we rely on only what percentage of our communication.
What is 7%?
This is often the weakest link in communication, even though it’s essential for understanding.
What is listening?
An opinion about an action.
What is an Evaluation?
2 traits of poor listeners Karl and Russell exhibit in Up?
Interrupt others frequently
Think about their response instead of listening
Get distracted
Jump to conclusions
Avoid eye contact
Judge or criticize while the other person is speaking
Only half-listen or “hear” without understanding
Change the subject abruptly
Finish the speaker’s sentences for them
Show little to no body language or engagement
This four-part model includes observation, feeling, need, and this final step.
What is a request?