Time-Off & Emergencies
Who should I contact if I have a question about the status of my time off, or to make any adjustments to my request?
Who is the Time Off Assistant, Sunny Linton
(source: Time Off Policy and Process)
The expectation for when you should log a mentoring session in acuity and the mentor app
What is by the end of the day the session happens
(source: Reporting Instructions)
True or False
Each of the following are requirements for working with missionaries over zoom.
1. Environment free from distractions for both you and the missionaries
2. Stable internet connection, and a laptop with a working camera and microphone (not a tablet)
3. Environment that is conducive to the spirit
4. Private location with a closed door
What is TRUE
(source: Zoom Policy)
Who is the first person a mentor should contact if they have an emergency the same day as their mentoring session?
What is message their supervisor
(source: Time Off Policy and Process - Emergencies)
The expectation for how often you need to submit a log summarize your follow-up with the missionaries
What is At least once a week
(source: Reporting Instructions)
If a mission leader reaches out to you with questions about In-Field Preach My Gospel Training for New Missionaries, what is the appropriate next step?
What is forward the message to your manager.
(source: Communication Policy)
True or False – If a mentor is taking an emergency time off with less than 24 hours notice, they should message Sunny Linton
FALSE - If you are sick or have another emergency between 0 hours and 24 hours in advance (an emergency the same day):
- Message your supervisor on Microsoft Teams and inform them of the emergency
Mentors are responsible to:
1. Reschedule the appointment on your own calendar
2. Move the appointment to another mentor on your team in Acuity (and then follow the steps in the subbing plans instructions) with help from your supervisor
3. In rare circumstances, cancel the appointment
(source: Time Off Policy and Process)
The 6 required pieces of information needed for an Acuity appointment
What are the 1.Missionary First and Last Name
2. Missionary Email
3. Trainer Name
4. Trainer Email
5. Mission
6. Mentor Session Topic
"completed label"
(source: Reporting Instructions)
What days and times are we allowed to meet with missionaries?
What is Monday-Friday, between 9:00am and 3:40pm in the missionaries' time zone. Appointments can begin at 3:00pm but may not end later than 3:40pm. Sessions may not take place on Preparation Day, Saturdays nor Sundays.
(source: Scheduling and Rescheduling Requirements)
After agreeing to sub for another mentor, what two things must you do before holding the session?
What is
1. Read through the sub plans to prepare for the session
2. Message the missionaries to confirm the appointment and share your zoom link.
(source: Time Off Policy and Process)
You are assigned a new missionary, and because you are a good mentor you reach out immediately. You do not hear anything back from the missionary. These would be the next steps you take.
What is continue to reach out to the missionary &
fill out an Unresponsive Log each week if you still have not heard back from the missionaries
DAILY DOUBLE What are ways that you remember to clock in and out on time?
Alarms
Reminder in acuity
etc
You need to take a Thursday off to take a scheduled exam and you regularly meet with missionaries on Thursdays. You know how important it is to make sure that missionaries don't miss their session for the week, so you reschedule all those appointments to different days that week outside of your normal hours you work. Since you'll still be taking care of your missionaries, you don't submit a time off request.
Does this scenario follow the time off policy?
No
For any time off ahead of time fill out the form in the time off policy.
You may not reschedule missionaries outside of your regular white space hours, UNLESS the missionary requests to reschedule.
Name 5 log types and the scenario for when you would use them
Completed session
Followup
Internet Challenges
Mentor Cancellation/Reschedule
Missionary Cancellation
Missionary Rescheduled
Notes for new mentor
Request to Remove/reassign missionary
Responsive missionary*
Sub plans
Unresponsive missionary*
What are the steps to report a New Missionary Group Meeting?
On acuity
Mark completed on each missionary who attended
Write a short description of the meeting on one missionary
On mentor app
Mark attended on each missionary who attended