Regulations
is any personally identifiable data associated with a credit or debit card
Cardholder data
This houses all cardholder data. This is where we also file a dispute, check all member's disputed transactions, send member a new card, etc.
Penny Admin
If the first disputed transaction is >30 (more than) days from the member’s first deposit. We will issue the temporary credit within_____.
10 BD
“I never had anything to do with Credit Services but I see multiple transactions showing with them.”
Unauthorized (UT)
is any verbal or written notification of error made by the customer .
Dispute/Dispute claim
This is the tool used to communicate with the member. This is where macros can be found.
Zendesk
If the first disputed transaction is <30 (less than) days from the member’s first deposit.We will issue the temporary credit within _________
20 BD
“I used their services only for the trial period and canceled before the trial ended. I’d like this charge refunded.”
Cancellation
TRUE or FALSE. We require a police report or require the customer to send in documentation supporting their claim (such as receipts or a WSUD).
FALSE
This tool allows us to view all the transactions too! But the difference that this tool possessed is the issuance of stop payments
Galileo
This triggers all of Dispute Timelines.
Initial Customer Contact (ICC)
“I see two charges for $50, I only availed of one item. I want the second charge refunded.”
Charged Twice
guidelines for consumers and banks or other financial institutions in the context of electronic funds transfers. A law that protects debit card holders
Regulation E
This tool allows us to check which transactions are disputable after clicking the View disputable option.
Penny Admin
Shiela said that she did not receive her merchandise that happened on her debit card. When will be the final resolution deadline of her claim?
90 calendar days from ICC date
“I see two charges for $50 on my Chime account, I paid the other transaction using my Security bank account .”
PBOM
We will issue members _______ a if it requires more time to complete a dispute Investigation and members can use this throughout the investigation.
temporary credit
This tool help us see which fee is associated to the disputed transaction.
Galileo
Lander was asking what's the basis that the investigation's team denied his claim. If you were the intake agent, what timeframe should you provide?
10 BD from the document request date
“I ordered pizza but the merchant cancelled it."
Merchandise/Service Not Received