Utilization Unpacked
Utilization compares billable hours with this
What are hours worked?
Hitting retention means...
What is Billing a minimum of 105 minutes in BOTH PIN & CHI?
Bradley will not be allowing this until AFTER Dec 7th
What is Christmas Music
Difference between Medicare & Medicaid
Utilization measures
Your work day
Best time to reach resources for PIN for Eastern Patients
What is, anywhere between 8 am - 11 am Mountain Standard Time
If you don't know something, we encourage you to
ASK QUESTIONS (TO ANYONE)
During the Purge, Bradley would most likely
What is Push down grandmas?
You work an 8-hour day and have 7 hours, 12 minutes of billable time. What's your utilization?
What is 90%?
This should never be sacrificed just to move faster or raise a number.
What is quality patient care?
A useful way to learn a teammates workflow would be to
What is shadow them?
Running more than 2 timeclocks
Impossible
Utilization measures your workday, you need to bill AT LEAST...
What is 85% of your clocked in time?
A patient misses a scheduled call appointment with you. What’s a reasonable next step under our workflow?
Leave a voicemail (if applicable) send a follow up txt and/or email. Document the missed call and the messages sent.
You’re stuck on a patient issue and not making progress. What can you do?
What is identify the next step, ask for help, or move to another appropriate task while you wait?
Bradley and his wife are welcoming..
The formula our organization uses to calculate Utilization is
Utilization = Billable Hours/Total Hours Worked*100
During the Purge, Bradley would most likely
Push an elderly person down
One Advocate said this cartoon theme song helps him "lock in" - for 10 hours on repeat
What is the Rugrats them song?
What would be the final step to OFFICIALLY claim a patient?
What is Finishing the Initial call?