Tour Route & Campus Knowledge
Safety & Emergency Response
Technology & Operations
Campus Resources
Professionalism & Policies
100

This is UW Tacoma's newest building, opening in 2023.

What is Milgard Hall?

100

How many Campus Ambassadors must be on every tour?

What is two ambassadors?

100

What is the primary communication platform for Campus Ambassadors?

What is Microsoft Teams

100

This office provides disability accommodations.

What is DRS?

100

Campus Ambassadors must maintain at least this GPA.

What is a 2.75 GPA?

200

This building was originally a powerhouse that generated electricity for Tacoma and Seattle.

What is Snoqualmie Library?

200

When you're unsure if a situation is dangerous, who should you contact?

What is Campus Security?

200

Which system is used to enter your work hours?

What is Workday?

200

This office provides counseling and mental health services.

What is PAWS?

200

This federal law protects student educational information and privacy.

What is FERPA?

300

This library contains the Makerspace, Writing Center, VMRC, and Learning Commons.

What is Tioga Library?

300

What is the first step when dealing with an aggressive guest?

What is step back?

300

Which platform contains visit information and is used for guest check-ins?

What is Slate?

300

This office helps students with resumes, cover letters, internships, and mock interviews.

What is Career Development & Education?

300

What is the first step in the Performance Improvement Process?

What is a Coaching Conversation?

400

Students can study abroad in this many countries through UW Tacoma.

What is 70+ countries?

400

When working alone in the inner office, what should you use to monitor the outer office?

What is the baby monitor?

400

When checking in guests, what two pieces of information must be confirmed?

Who the visitor is and how many guests are attending with them

400

Match these resources: PAWS, DRS, TLC

PAWS = Counseling
DRS = Accommodations
TLC = Tutoring

400

A friend asks for information about a student who toured yesterday. Should you share it?

What is No, visitor information is confidential?

500

The steel W weighs approximately this much.

What is 2 tons?

500

Name all three steps for handling an aggressive guest.

What are:

  1. Step Back
  2. Call for Help
  3. Report It?
500

Name three things that should be prepared before a group visit begins

Any three:

  • Route walk
  • Folders
  • iPad
  • Polaroid camera
  • Technology check
  • Presentation room check
  • Welcome Center setup
500

A student asks about ADHD accommodations, anxiety support, and tutoring. Name three offices you could refer them to.

What are DRS, PAWS, and TLC?

500

What's the difference between a student-life question and an administrative question?

Student-life questions involve experiences, clubs, housing, culture, and involvement. Administrative questions involve transfer credits, residency, financial aid, transcripts, admissions, or graduation requirements and should often be referred to the appropriate office