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Service design & customer journeys
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Page titles, content takes, metadata, page copy, and URLs are all places where these can appear.
Keywords
100
This type of chart is not delicious. "Easily the worst way to convey information ever developed in the history of data visualization." -Business Insider
What is a pie chart?
100
An early experience designers, known for his weddings and lack of restaurant expertise.
Who is Leonardo da Vinci?
100
The smallest useful, competitive version of a product or (in Lean UX) design.
What is the MVP (minimum viable product)?
100
Protanopia and deuteranopia are two types of what accessibility consideration?
What is colorblindness?
200
Data about data, which describes attributes of documents/content.
What is metadata?
200
Three examples of business models.
What are e-commerce/ advertising/ marketplace/ affiliate/ subscription/ pay wall/ freemium?
200
Design style that is product focused, and uses a top-down, command and control approach.
What is traditional industrial thinking?
200
A design approach based on an Agile startup method, co-founded by Jeff Gothelf.
What is Lean UX?
200
An image or font symbol that attempts to share a concept visually.
What is an icon?
300
This approach to coding and development makes it easier for search bots to understand your site, making it more likely to rise in rank.
What is semantic code?
300
A premade code template of HTML, CSS, and JavaScript, typically with pre-defined web elements such as responsive layout options, form elements, typography, and more.
What is a framework?
300
A design approach that understands each user as the center of their own world experience, with particular needs.
What is user-friendly thinking?
300
A Lean UX user description based partially on gut feeling and partially on user research which creates a very specific version of demographics, role, etc., by using name, age, use case, etc.
What is a proto-persona?
300
An application that is aided by good metadata and semantic design to provide content for blind users.
What is a screen reader?
400
Intrinsic, descriptive, and administrative are three types of this specialized, hidden content.
What is metadata?
400
A quadrant approach to developing a product and/or UX strategy, focusing on key internal and external factors.
What is SWOT (strength, weakness, opportunity, threat)?
400
An approach that considers user experience in terms of ecology and system, beyond the user's own personal experience.
What is service design?
400
The principle that argues 20% of your users are doing 80% of the activity on your site, so focus on those active users to determine what actions are most important.
What is the 80/20 rule? (Pareto principle also good.)
400
Charles Minard popularized this type of diagram with his famous map of Napoleon's campaign against Moscow.
What is a Sankey diagram?
500
Links that appear in search engines based solely on their content quality, number of links to the site, quality of those links, and semantic design.
What are organic links?
500
The motto of Lean UX.
What is "Build. Measure. Learn."?
500
User flow, experience, emotions, touch points, and process flow are common elements of this design artifact.
What is a customer journey map?
500
Four characteristics of the Scrum development process.
What are stand ups, sprints, backlogs, sizing, burn-down charts, tasks, retrospectives, shippable code?
500
A rule stating that as you increase the choices for users, the time it takes for them to make a choice increases logarithmically.
What is Hick's law?