Employee Handbook
This policy prohibits employees from sharing private information about residents, staff, or company operations with outsiders.
What is the Confidentiality Policy?
Who is Norman Christensen?
This is the place where you can find any information you need in case of an emergency
What is the front desk (emergency binder)
This is Ron Benson's standard drink order
What are hot chocolate, coffee, and milk?
A resident reports to you that their air conditioning unit is not working. What should you do?
1. Apologize for the inconvenience
2. Go to the room and investigate the issue
3. If the issue cannot be resolved by you report issue to the front desk
4. Front desk creates a maintenance log
Employees are prohibited from accepting these from residents or their families, unless contributed through the Employee Holiday Fund.
What are gifts or gratuities?
This resident is the oldest in the facility
Who is Georgia Duke (97)
This is the safest place for residents to be in case of a fire
What is the residents room?
This is how you should properly transfer residents from an armchair to a wheelchair
Team member must demonstrate
A resident comes to you demanding to know where their medication is. How should you respond?
1. Apologize
2. Explain that you will find the med tech and resolve the issue
3. Find med tech and find out when they will be able to pass the medication
4. Find the resident and let them know when the med tech will be administering the medication
5. Apologize again
6. Report any issues to supervisors
If an employee has a dispute that cannot be resolved with their supervisor, the next step is to submit a written summary of concerns to this person.
Who is the Administrator of the Community?
This resident has lived at Valencia the longest
Who is Rosalie Sego (2012)
This is the person you contact first in the case of an elopement
Who is the executive director?
This is how to properly hook up an oxygen tank
Team member must demonstrate
The family member of a resident comes up to you and explains that they are very frustrated with one of your coworkers because they did not change the brief of a resident. How do you respond?
1. Apologize for whatever happened
2. Thank them for sharing their concern
3. Immediately change the brief
4. Report to supervisor
Employees who miss a scheduled shift without notifying their supervisor are considered to have done this.
What is voluntarily resigned?
This resident competed in rodeos doing barrel racing
Who is Jennifer Hiatt?
This is the place where the kitchen staff go when the fire alarm goes off
What are the memory care exits
Fill in the blank.
Residents have the right to ____________, Respect, and Freedom
What is dignity?
1. Turn off the water valve next to the toilet
2. Get the snake out of the closet in the AL lobby
3. Use the snake to remove any obstruction
4. Once water level is down, turn valve back on to ensure the water will not continue to overflow
5. Use mops to wipe up dirty water
6. Use clean mop heads and a bucket filled with soap to sanitize
Employees are required to attend these monthly sessions, and failure to participate may result in termination.
What are mandatory in-service trainings?
This resident played in the NFL
Who is Howard Gravelle? (San Diego Chargers)
This is the method we would use in the case of a fire to get residents who can't walk down the stairs
What is lower onto mattress and drag?
These are the 7 rights of medication administration
What is:
Right patient
Right medication
Right time
Right Route
Right Reason
Right Documentation
It is 9:00 PM and you hear yelling down the hallway in assisted living. As you get closer you see two adult male residents punching each other.
1. Call 9-1-1
2. Assess the safety of the scene, leave the scene if unsafe
3. If the scene is safe separate residents and wait for the police to arrive
4. Call executive director
5. Treat residents for injuries until police arrive