OnBase
Which version of OnBase do we open?
OnBase Thick Client
If a determination is made that the claimant or employer doesn't like, what can they do to try to overturn that decision?
Appeal
What is GUIDE?
GUIDE is the system that host the claimants UI information
What are the documents we are looking for in ARRA?
UB98, UB100, Weekly Certifications
What is the name of the Arizona Desktop?
DERS
What is a UB126?
Original Application for Appeal
After logging in, what options do you need to click to search for a claimant?
Menu, Services for Unemployment Benefits Staff, Manage Claimant, Assist a Claimant
What is the first thing you enter into the command field?
CICS3
What criteria do we use to search for a specific claimant?
Social Security Number
How long does a claimant or employer have after the determination to file an appeal?
15 days
What is a UB120?
Original Application for Benefits
What criteria can we use to find a claimant in the PUA portal?
First name, last name, SSN (last 4 digits), SSN (full number)
Which transaction option has the employer information?
How can you confirm that you found the correct issue in ARRA?
Check against the 02 screen in GUIDE
What is the name of the software Maximus uses for internal communication?
Genesys
What is a UB436
Request of info. from department to claimant
"Case Notes" can be found under what subheadings?
Staff Profiles, General Profile
On what page can we add case notes
M1
When you print in ARRA, it creates a PDF. What system does it save this PDF to?
OnBase
What are the two primary types of issues we will be working on?
Voluntary Quit and Discharge
If the documents are not found OnBase, what system might those documents be in?
PUA Portal
For Non-monetary issues, what disposition do you look for that tells you need these documents for the appeal?
Denied
What is the I1 screen?
The screen to request an appeal
If the BWE date falls before the last ___ weeks listed in the Weekly Cert Data folder, you can enter the BWE date to view the Weekly Cert
5
List all systems that will be used daily
ARRA,PUA Portal, OnBase, GUIDE, Genesys
*Extra 50 points for SHP*