Employee: I got a weird email asking for my info—what should I do?
You: I’d recommend reporting it to InfoArmor right away. They’ll investigate and help you recover if it turns out to be fraud.
Employee: I’m worried my employer will know I used EAP—is it really confidential?
You: Absolutely. It’s HIPAA-compliant and run by a third-party vendor, so your employer won’t know you accessed it.
Employee: I lost my passport while traveling—who do I call?
You: Reach out to OnCall International. They’ll help you replace it and arrange emergency travel if needed.
Beneficiary: I’m confused about all this paperwork after my loved one passed—who can help me?
You: TenCode will walk you through everything. They’ll review your forms and make sure you get what’s due.
Employee: I’m struggling to balance work and life—what services does EAP offer for that?
You: You can use EAP for life coaching, stress management, and even concierge services to help manage your time and responsibilities.
Employee: My bank account was hacked—how does InfoArmor® help me recover?
InfoArmor will handle the recovery process for you—calls, paperwork, and even medical or DMV records if needed.
Employee: I got sick far from home—can Travel Assistance help me?
You: Yes, Travel Assistance will coordinate your medical care, hospital admission, and even travel for a companion if necessary.
HR Leader: One of our team members passed away—how does TenCode support us?
You: TenCode supports HR with final pay, benefits coordination, and grief support for the team. They’re a compassionate extension of your team.
New Hire: I just joined the company—what’s this EAP benefit all about?
You: It’s a free, confidential service that includes counseling, legal and financial advice, and wellness tools—available 24/7.
Retiree: I’m retiring soon—will I still be covered by InfoArmor®?
You: That depends on the plan. I’d recommend checking with HR to confirm your eligibility.
Employee: What kind of emotional support does TenCode offer?
You: TenCode provides grief counseling, checklists, and compassionate outreach to help you and your family cope.
Employee: Can my spouse or kids use the EAP too?
You: Yes—EAP is open to all family members, even those not legally related.
Employee: What’s the best part of Travel Assistance for someone like me?
You: The 24/7 support for emergencies while traveling—whether it’s for work or vacation—is a game changer.
Employee: I’m feeling overwhelmed and anxious—what kind of help can I get through EAP and how do I contact someone?
You: You can call 855.RSL.HELP or use the myACI Benefits app to access free, confidential counseling and crisis support.
Employee: How does InfoArmor® help me stay focused at work?
You: It reduces stress and saves time by handling identity recovery for you, so you can stay focused on your job.
Employee: What happens if I’m caught in a natural disaster while traveling?
You: OnCall will coordinate evacuation, emergency lodging, and help you stay in touch with loved ones.
HR Leader: My team’s going through a tough time—how can EAP support us?
You: EAP offers crisis response, leadership coaching, and mental health support to help everyone through it.
HR Leader: How does TenCode help us get back to work after a loss?
You: By handling logistics and offering support, TenCode reduces stress and helps your team return to normal.
Broker: What’s the difference between InfoArmor® and regular credit monitoring?
You: InfoArmor covers more than just credit—it includes criminal, DMV, and medical identity recovery.
Employee: Does Travel Assistance cover my family too?
You: Yes—it includes your spouse and children under 20 (or 26 if they’re full-time students).
Employee: I’ve never used EAP—why should I consider it?
You: It’s free, confidential, and available anytime. It helps with everything from emotional support to legal questions.
Broker: Why should I trust InfoArmor® over other credit protection services?
You: InfoArmor isn’t just credit monitoring—it’s full-service restoration for criminal, medical, and legal identity issues.
Employee: Can I get help planning my trip?
You: Yes, OnCall offers pre-trip planning, visa help, and health advisories to make travel easier.
HR Leader: Why is TenCode important to our company?
You: It shows we care—supporting employees and families during life’s hardest moments. It also saves the HR team a significant amount of time.
Employee: I’m concerned about my medical records being compromised—can InfoArmor® help?
You: Yes, InfoArmor monitors for suspicious activity and helps correct any fraudulent entries in your medical history.