Values engagement
What percentage of our employees and physicians felt we don't have shared meaningful values we live by?
66%
According to Brené Brown in her book 'Dare to Lead', what percent of organizations have operationalized their values into teachable and observable behaviours that are used to train their employees and hold people accountable?
Only 10 percent
How many people were engaged to create our shared values?
Over 5700 staff and physicians
Answer : True or False
We can become a values-based organization by putting posters on the wall and just talking about them
False:
➔As leaders at VCH, people will follow what we do, not just what we say.
➔For these values to stick we need to display them through our actions - making it a point to live these values out in our day-to-day work at VCH.
➔We need to have the courage to ask our teams to let us know when they’re seeing mis-alignment in our own actions and the values
How were the behaviours associated with each of our value created?
When staff and physicians voted on the values, they described how the values would look like in day to day interactions. Through a meta-analysis of 12000 unique comments, these 9 behaviours emerged as the most important traits for our people to make our values come alive.
What is a values-based organization?
•Shared values among all employees that show up in how we treat each other
•Shared internal mindset on how we work together
•Hold each other mutually accountable, where we are curious and question the status quo
•Shared values that act as guiding principles for us to make decisions
List at least 3 of the ways in which the People + Culture team engaged the organization to create our new values
Online survey
In person sessions facilitated by P+C -using posters +Dads cookies
Public space engagements
Toolkits (posters and Dads cookies) sent to managers for self-facilitated sessions
Why is VCH becoming a values-based organization?
➔There are some big challenges in the future of healthcare- e.g. managing the significant population growth of elderly with chronic disease, mental health crisis and are seeing growth in our population faced with mental health challenges across all ages etc.
➔To address these challenges, we need to focus on our people- as they are our most valuable asset. Through the MyVCH survey we realised we don't have a clear purpose and shared values of how we treat each other and how we make decisions which leads to people feeling disengaged at work
➔Our shared values act as a guide of how we treat each other, make decisions and set expectations of how we show up everyday to build a new culture that is caring, encourages learning and provides better results for our patients, families and clients.
➔We will be stronger when we’re all pulling together in one direction as one team with a common set of shared values to deal with the complex challenges that lie ahead.
What are our new shared values?
Use all 4 or 5 words to describe the value, no shortcuts!
(Hint: There are three new values)
WE care for everyone
WE are always learning
WE strive for better results
How will we operationalize our values in the near future?
➔We will reward and recognize our staff and physicians who behaviours and accomplishments demonstrate our values in action.
➔We will incorporate our shared values into our hiring and promoting process.
➔We will develop performance feedback and development processes so we can hold ourselves and each other accountable to being values based leaders.